Overview
Computer (by DevRev) is positioned as an "AI teammate" that unifies structured and unstructured data into a single AI-ready source of truth and can act (not just answer) across workflows. Core value: reduce manual work and context switching by allowing an AI to search, summarize, take actions (via agents), automate tickets/workflows, and surface insights. Key capabilities include unified search across tools (examples mentioned: Google Workspace, Notion, other apps), an AI Agent Studio to build/extend agents that can create/update tickets, route work, coordinate teams and take actions (with human oversight), automation to auto-resolve routine tickets and automate workflows, and real-time analytics & insights for trend, risk, and opportunity detection. The product is presented with role-based solutions (Computer for Customers, for Support Teams, for Builders, and for User Insights) and emphasizes integrations and developer tooling (documentation and SDKs at developer.devrev.ai), APIs and a referenced marketplace. Marketing claims shown on the site include: "85% of tickets resolved without human intervention," "50% reduction in support costs," and "~10 hours saved per employee per week." Security and trust indications on the site reference a Certified Secure badge and links to Privacy Policy, Terms of Service, and Subprocessors. Developer docs and API references are available for technical review. There is no public pricing page; the site emphasizes booking a free personalized demo or joining a waitlist to get access. Multiple third-party sites list estimated plan names/pricing, but those are not official and should be treated as unofficial. Primary call-to-action is "Request a Personalized Demo" / join the waitlist. Company details referenced on the About page (per the collected pages): founders Dheeraj Pandey (CEO) and Manoj Agarwal (President); headquartered in Palo Alto; reported ~650+ employees, 8 offices, and valuation > $1.2B (as stated on the About page). Important pages reviewed include homepage (https://devrev.ai/), request-a-demo (https://devrev.ai/request-a-demo), about (https://devrev.ai/about), developer docs/SDKs (https://developer.devrev.ai/), and blog/resources (https://devrev.ai/blog/).
Key Features
Unified search across tools
Search that spans multiple apps and data sources (examples referenced: Google Workspace, Notion, other apps) to provide a single AI-ready source of truth.
AI Agent Studio
Build and extend agents that can create/update tickets, route work, coordinate teams, and take actions with human oversight.
Automation
Auto-resolve routine tickets and automate common workflows to reduce manual work and context switching.
Real-time analytics & insights
Trend, risk, and opportunity detection plus personalized, actionable feedback surfaced to teams.
Role-based solutions
Pre-built positioning for Customers (self-serve support), Support Teams (auto-resolve & routing), Builders (roadmap planning/automation), and User Insights (behavior, feedback, sentiment).
Integrations & developer tooling
Documentation, SDKs, APIs and a referenced marketplace for developers to integrate and extend functionality (developer.devrev.ai).
Who Can Use This Tool?
- Support Teams:Auto-resolve and route tickets, reduce support costs and manual work through automation and agents.
- Builders / Developers:Use SDKs, APIs, and Agent Studio to integrate, extend, and automate product/workflow processes.
- Customer-facing / Product Teams:Surface real-time insights, user behavior, feedback, and sentiment to inform product and customer strategies.
Pricing Plans
Access and pricing are provided via a personalized demo / sales engagement; no public pricing page.
- ✓Contact-sales required
- ✓Personalized product discussion and access
- ✓Access to demos and onboarding details via sales
Pros & Cons
✓ Pros
- ✓Unifies structured and unstructured data into a single AI-ready source of truth.
- ✓Agent capability to take actions (create/update tickets, route work) rather than only answering.
- ✓Automation and auto-resolution features aimed at reducing manual work and support costs.
- ✓Real-time analytics and insights for trend, risk, and opportunity detection.
- ✓Available developer documentation, SDKs, and APIs for technical integration.
✗ Cons
- ✗No public, detailed pricing page or self-serve pricing tiers on the official site.
- ✗Some enterprise technical specifics (e.g., full SLA sheets) are not present on marketing pages and may require sales or docs access.
- ✗Marketing impact metrics are shown on the homepage but are not independently verified in this collection.
- ✗Access is sales/demo-first (waitlist/request demo) rather than immediate self-serve sign-up.
Compare with Alternatives
| Feature | DevRev Computer | Airtable AI | Sema4.ai |
|---|---|---|---|
| Pricing | N/A | $20/month | N/A |
| Rating | 8.1/10 | 8.0/10 | 8.1/10 |
| Knowledge Unification | Yes | Partial | Yes |
| Agent Studio Flexibility | Yes | Yes | Yes |
| Automation Orchestration | Yes | Yes | Yes |
| Developer Extensibility | Yes | Yes | Yes |
| Real-time Insights | Yes | Partial | Partial |
| Integration Breadth | Partial | Yes | Partial |
| Enterprise Governance | Partial | Yes | Yes |
| Role-tailored UX | Yes | Yes | Partial |
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