Overview
Based on the Innovation eBay post, eBay debuts agentic AI designed to provide real-time, hyper-personalized product recommendations and guidance as shoppers browse; integrated throughout the shopping journey with inline predictive messaging and explicit user-request responses; described as an evolution beyond basic chatbots to conversational, interactive 'agentic AI' that can understand, interact with, and anticipate user needs (gift selection, wardrobe assembly); eBay emphasizes scale, infrastructure, decades of customer insights, and product knowledge to streamline discovery and drive marketplace growth; executives Mazen Rawashdeh (CTO) and Nitzan Mekel-Bobrov (Chief AI Officer) are quoted; Responsible AI: developed with eBay’s Responsible AI team focusing on safety, fairness, transparency, and accountability; rollout is pilot/limited, currently to a small share of U.S. customers with planned expansion; Positioned as strategic to keep eBay competitive in agent-powered commerce and as a foundation for broader agentic tools; Related coverage and broader industry context noted; Pricing: no pricing info on the page.
Key Features
Hyper-personalized, real-time recommendations
Delivers real-time, hyper-personalized product recommendations and guidance as shoppers browse.
Inline predictive messaging
Agentic AI appears inline on pages via predictive messaging and can respond to explicit user requests.
Agentic AI beyond basic chatbots
Described as an evolution to conversational, interactive AI capable of understanding, interacting with, and anticipating user needs (e.g., gift selection, wardrobe assembly).
Responsible AI collaboration
All AI-powered features developed with eBay’s Responsible AI team focusing on safety, fairness, transparency, and accountability.
Pilot rollout
Currently available to a small share of U.S. customers with a plan for rolling expansion.
Who Can Use This Tool?
- Industry observers:Obtaining updates on agentic AI in ecommerce and responsible AI policy trends.
Pricing Plans
Pricing information is not available yet.
Pros & Cons
✓ Pros
- ✓Real-time, hyper-personalized product recommendations across the shopping journey
- ✓Inline predictive messaging and responsive interactions
- ✓Emphasis on Responsible AI safety, fairness, transparency, and accountability
- ✓Strengthens eBay's competitive position in agent-powered commerce
✗ Cons
- ✗Pilot/limited rollout with limited availability
- ✗No pricing information disclosed on the page
- ✗Early-stage deployment may involve privacy and data usage considerations
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