Overview
Circleback.ai is an AI meeting assistant that generates meeting notes, transcripts, action items, insights, and automations from video calls and uploaded audio/video. It emphasizes searchable meeting history, team sharing, and integrations with calendars, collaboration, and CRM tools. Core capabilities include automatic meeting transcription, AI-generated summaries and insights, action-item extraction and assignment, meeting recording and playback, automations/workflows (including webhook outputs and Zapier integration), and cross-meeting AI search. The product documentation and release notes provide integration details (webhooks, Notion, Slack huddles, HubSpot/Salesforce improvements). Pricing is offered as subscription plans (individual, team, enterprise/custom) with monthly and yearly billing options; a 7-day free trial is mentioned. The support site (help center) contains sections for account & setup, recording, meetings, automations, and integrations, and the pricing page contains FAQs and enterprise contact options. Notes: the site has detailed pricing and FAQs; some /docs routes returned not-found during automated scraping, but the Support site and release pages contain many integration and feature details.
Key Features
AI notes & summaries
Generates AI-driven meeting notes and concise summaries for meetings.
Automatic transcription
Automatic transcription of meetings (supports uploaded audio/video and video calls).
Action item extraction
Extracts action items and supports assignment and tracking.
Recording & playback
Video and audio playback with downloadable recordings and metadata.
Automations & workflows
Automations to send meeting outcomes to other systems (webhooks, Zapier, integrations).
Cross-meeting search
AI-powered search across meetings and meeting history for insights and retrieval.
Who Can Use This Tool?
- Sales teams:Capture call transcripts, notes, and action items; push outcomes to CRMs like HubSpot or Salesforce.
- Product & engineering:Record meetings, searchable history, and extract decisions and action items for cross-team knowledge.
- Operations & customer success:Centralize meeting recordings, automate workflows, and share meeting summaries across teams.
Pricing Plans
Individual plan listed around $20.83 per month (often shown as the per-month equivalent; pricing page emphasizes monthly and yearly billing and an annual incentive). 7-day free trial is mentioned.
- ✓AI notes & summaries
- ✓Automatic transcription
- ✓Action item extraction
- ✓Recording & playback
- ✓Access to integrations and uploads
Team plan around $25 per user/month — includes team sharing, centralized billing, AI search across shared meetings, Slack huddles support, inline comments, and team collaboration features.
- ✓Everything in Individual
- ✓Team sharing & inline comments
- ✓Centralized billing
- ✓AI search across shared meetings
- ✓Slack huddles support
Custom pricing — contact sales. Enterprise offering includes onboarding, automation support, priority support, and advanced security and admin controls.
- ✓Onboarding and dedicated support
- ✓Advanced security & admin controls
- ✓Custom automations and integrations
- ✓Priority support and SLA
Pros & Cons
✓ Pros
- ✓Comprehensive AI meeting assistant features (notes, transcripts, action items, insights).
- ✓Supports video calls and uploaded audio/video with playback and downloadable recordings.
- ✓Searchable meeting history and cross-meeting AI search.
- ✓Integrations with calendars, Slack (including huddles), Notion, CRMs, Zapier, and webhooks.
- ✓Team collaboration features (sharing, inline comments, centralized billing).
- ✓Support site and release notes provide integration how-tos and examples.
✗ Cons
- ✗Pricing page summarizes plans but exact per-feature, per-plan bullet lists require direct extraction from the pricing page for full accuracy.
- ✗Some /docs routes returned a not-found state during automated scraping; not all documentation was retrievable from the same site path.
- ✗Enterprise pricing and exact security/compliance details require contacting sales (custom pricing).
- ✗When programmatically extracting very long lists, scrapers may truncate some items — a manual or page-specific extraction is recommended for full lists.
Compare with Alternatives
| Feature | Circleback.ai | Recall.ai | AI Agent |
|---|---|---|---|
| Pricing | $20.83/month | N/A | $24/month |
| Rating | 8.2/10 | 8.2/10 | 8.2/10 |
| Transcription Modes | Partial | Yes | No |
| Summary Quality | High-quality summaries | Transcript-first platform | Customizable agent generated summaries |
| Action Extraction | Yes | No | Partial |
| Automation Integrations | Yes | Partial | Yes |
| Capture Flexibility | Partial | Yes | No |
| Search Across Meetings | Yes | Partial | No |
| Enterprise Governance | Yes} | Yes | Yes |
