Overview
Clootrack CX Analytics: AI-powered insights across 1,000+ data connectors unify multichannel CX feedback (online reviews, ratings, surveys open-ends, chat transcripts, contact center calls, internal CRM/ticketing data) with rapid connector builds. It provides automated preprocessing (noise removal, de-duplication, bot/noise filtering, PII removal by default) and advanced analysis including patented unsupervised theme detection (no rigid taxonomy), ensemble similarity models for near-duplicates, aspect-based sentiment and emotion intensity, and NPS-like metrics across interactions. The GenAI copilot (Clootrack Genie) supports natural-language interrogation and rapid data answers. Reporting includes multi-level dashboards and AI Decision Digests that map actions to business KPIs. Voice & contact center support enables ingestion, transcription, analysis, CCaaS integrations, and in-house options. Deployment options cover fully managed/zero-source vendor-managed setups, self-host on Azure, and analyst-supported setup. Security and privacy posture includes GDPR and ISO 27001 (HIPAA mentioned), data residency options, multi-tenant segregation, and default PII removal. Public pricing is not listed; pricing is based on data volume and integrations; a pilot or PoC is recommended to validate themes, accuracy and dashboards. Next steps include demos, formal pricing proposals, security/compliance docs, SLAs, and references.
Key Features
1000+ prebuilt connectors
Unifies multichannel CX feedback via 1,000+ connectors with rapid connector builds.
Automated preprocessing
Noise removal, de-duplication, bot/noise filtering, and PII removal by default.
Unsupervised theme detection
Patented theme detection without a rigid taxonomy; ensemble similarity for near-duplicates.
Aspect-based sentiment and emotion
Fine-grained sentiment and emotion intensity across interactions.
GenAI copilot (Clootrack Genie)
Natural-language interrogation and rapid answers from the data.
AI-driven reporting and decisions
Multi-level dashboards and AI Decision Digests mapped to KPIs.
Who Can Use This Tool?
- Enterprise:Unify CX data from 1,000+ connectors and generate GenAI-ready insights for decision makers
- CX Leaders:Monitor sentiment and themes across channels to drive retention and ROI
Pricing Plans
Tailored pricing based on data volume and integrations; no per-seat pricing.
- ✓Tailored setup
- ✓Connector build options
- ✓Ingestion volume-based pricing
- ✓Self-hosting options
Pros & Cons
✓ Pros
- ✓1,000+ prebuilt connectors and rapid connector builds
- ✓GenAI copilot for natural-language data interrogation
- ✓AI Decision Digests and multi-level dashboards
- ✓Voice & contact center ingestion, transcription and analysis
- ✓Security and compliance posture (GDPR, ISO 27001, HIPAA mentioned)
- ✓24/7 support
✗ Cons
- ✗No public, detailed pricing on product page
- ✗Pricing based on data volume and integrations rather than per-seat licensing
- ✗No explicit publicly advertised free trial
- ✗Vendor marketing claims; verify via proof-of-concept