Overview
Page describes Hostcomm's unified omnichannel AI customer-service platform and CX Analytics offering. The platform provides 24/7 multilingual AI agents across voice (SIP/WebRTC), chat, email, messaging and video with no-app WebRTC browser voice/video access. It emphasizes consistent cross-channel answers, personalization using caller history/preferences and long-term/graph memory to persist customer information across sessions, and integration with real-time business data (APIs). The vendor highlights features for unified agent management, conversation triage, CX analytics, QA automation, alerts/monitoring and hybrid escalation to human agents. Security and compliance references on the site include UK AWS hosting (UK data residency), encryption in transit and at rest, PCI DSS Level 1 for relevant services, and PII redaction/export options. The CX Analytics page does not publish standard public pricing and instead directs readers to contact sales for custom quotes and demos ([email protected]). Read time estimated ~2 minutes. Logo shown on the page: https://cdn.prod.website-files.com/678d208b8720bb0edda65ded/678d4a1be395bea79ba1ba08_untitled-ui-logo.png. Vendor marketing claims (as presented on the site) include substantial cost savings (~65–75% vs human agents), high first-contact resolution for common inquiries (~90%), automatic scaling to avoid queues, and faster resolution times and revenue uplift.
Key Features
Multi-modal omnichannel support
Supports voice (SIP/WebRTC), chat, email, messaging and video (remote visual assistance).
24/7 multilingual AI agents
Continuous multilingual support across channels, marketed for always-on operation.
Graph / long-term memory
Persists customer information across sessions for personalization and continuity.
Real-time business data integration
Integrates with business APIs and uses caller ID, email recognition and customer history.
Unified agent management console
Single console to manage multi-modal AI agents and hybrid agent workflows.
Conversation triage, analytics and QA automation
Includes CX analytics, interaction analytics, conversation triage and QA automation features.
Who Can Use This Tool?
- Enterprises:Enterprise contact centers seeking omnichannel AI-driven customer support, personalization and CX analytics.
- Technical teams / Integrators:Technical teams and integrators implementing SIP/WebRTC, API integrations, and data residency/compliance requirements.
Pricing Plans
Custom pricing and deployment—contact sales for quotes, reports and demos.
- ✓Custom quotes and configurations
- ✓Enterprise hosting and UK data residency options
- ✓Custom integration and onboarding
- ✓Custom analytics and reporting
Subscription and usage-based models offered across related AI agent products; CX Analytics itself is offered as a custom/quoted service.
- ✓Subscription or usage billing for AI agents
- ✓Interaction analytics offered as custom/quoted service
- ✓Flexible scaling to handle peak volumes
Pros & Cons
✓ Pros
- ✓Omnichannel multilingual AI agents across voice, chat, email, messaging and video
- ✓24/7 availability highlighted for continuous coverage
- ✓No-app WebRTC browser voice/video access
- ✓Graph/long-term memory for personalization across sessions
- ✓Real-time integration with business data (APIs) and CRM/BI tools
- ✓Unified management console and analytics/QA automation capabilities
✗ Cons
- ✗No standard public pricing on the CX Analytics page; custom engagement required
- ✗Marketing claims (cost savings, FCR, uplift) presented by vendor and not independently verified on the page
- ✗Free trials are not explicitly offered on the CX Analytics page (site elsewhere references trials for some products)
- ✗Deployment requires integrations (APIs, SIP/WebRTC) and configuration with customer systems
Compare with Alternatives
| Feature | Hostcomm CX Analytics | 24/7.ai | Crescendo.ai |
|---|---|---|---|
| Pricing | N/A | N/A | $2900/month |
| Rating | 8.3/10 | 8.2/10 | 8.4/10 |
| Omnichannel Breadth | Yes | Yes | Yes |
| Voice Channel Depth | Yes | Yes | Yes |
| Memory Persistence | Yes | No | Partial |
| Real-time Integration | Yes | Partial | Yes |
| QA & Analytics | Yes | Yes | Yes |
| Escalation & Alerts | Yes | Partial | Partial |
| Managed Human Handoff | Partial | Partial | Yes |
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