Overview
Leap4Speech is an enterprise-grade, real-time AI call analytics and quality platform for contact centers. It promises 100% call coverage, delivering immediate, actionable insights to improve customer experience (CX), QA, agent performance, and operational efficiency. Observed capabilities include real-time transcription and analysis of calls, deep sentiment analysis for both customers and agents (tone, empathy, professionalism, and emotional trends), knowledge-base alignment with accuracy scoring and flags for discrepancies, topic extraction and categorization with escalation prompts, automated knowledge-base driven support (document summarization, topic extraction, AI question generation), and an AI chatbot for instant answers using the knowledge base. It also supports CRM and communications integrations to sync recordings, analytics, and call metadata for a 360° view. Integrations mentioned include HubSpot, Spectrum, Zoho, Kazoo, and other popular tools. Pricing is presented in AUD per month across Basic, Professional, and Enterprise tiers, with custom/integration options and note of a potential need to contact for additional details. Privacy/compliance notes and recommended verification steps are also provided.
Key Features
Real-time transcription and analysis
Transcribes calls in real time and analyzes content for actionable insights.
Deep sentiment analysis
Analyzes sentiment for customers and agents, tracking tone, empathy, professionalism, and emotional trends.
Knowledge-base alignment and accuracy scoring
Compares agent responses to KB content, flags discrepancies, and highlights KB gaps.
Topic extraction and categorization
Extracts topics from conversations, categorizes issues, flags unresolved items, and suggests next steps or escalation.
Automated knowledge-base driven support
Document summarization, topic extraction, and AI question generation based on KB content.
AI chatbot for instant answers
Chatbot leveraging the knowledge base to provide quick responses.
Who Can Use This Tool?
- Call centers:Real-time analytics, QA improvement, CX optimization, and agent performance tracking.
Pricing Plans
500 minutes/month; Up to 20 minutes per day; Up to 300 chatbot requests; Up to 1 document on knowledge base; Up to 1 extension; Transcription & analysis; CRM and Spectrum integration; Email support
- ✓500 minutes/month
- ✓Up to 20 minutes per day
- ✓Up to 300 chatbot requests
- ✓Up to 1 document on knowledge base
- ✓Up to 1 extension
- ✓Transcription & analysis
- ✓CRM and Spectrum integration
- ✓Email support
2,000 minutes/month; Up to 90 minutes per day; Up to 10 extensions; Up to 5 documents (on unlimited KB); Up to 1,000 chatbot requests; Transcription & analysis; HubSpot and Spectrum (and CRM) integrations
- ✓2,000 minutes/month
- ✓Up to 90 minutes per day
- ✓Up to 10 extensions
- ✓Up to 5 documents (on unlimited KB)
- ✓Up to 1,000 chatbot requests
- ✓Transcription & analysis
- ✓HubSpot and Spectrum integrations
4,500 minutes/month; Up to 400 minutes per day; Up to 1,000 extensions; Up to 100 documents (on unlimited KB); Up to 10,000 chatbot requests; All integrations (including upcoming); Transcription & analysis; Email and phone support
- ✓4,500 minutes/month
- ✓Up to 400 minutes per day
- ✓Up to 1,000 extensions
- ✓Up to 100 documents
- ✓Up to 10,000 chatbot requests
- ✓All integrations (including upcoming)
- ✓Transcription & analysis
- ✓Email and phone support
Pros & Cons
✓ Pros
- ✓Real-time transcription and analysis
- ✓Deep sentiment analysis for customers and agents
- ✓Knowledge-base alignment with accuracy scoring
- ✓Topic extraction and escalation suggestions
- ✓Automated knowledge-base driven support
- ✓AI chatbot using the knowledge base
- ✓CRM integrations for a 360° view
✗ Cons
- ✗Some site pages return limited content via automated extraction; live site verification recommended
- ✗Pricing/add-on details may require direct inquiry for exact terms (overage, SLA)
- ✗Limited third-party reviews found in searches
