Overview
LiaPlus offers enterprise-focused, multilingual AI voice agents designed for continuous 24/7 operation to handle high-volume, multi-turn, human-like conversations. Core capabilities described on the site include agentic AI (Sense → Reason → Act → Learn loop) with continuous improvement and autonomous/strategic decision-making, low latency (site cites sub-second response times; some pages reference ~0.3s or <900ms), real-time dashboards and analytics (calls, CSAT, response times), and features for creating and managing voice agents, provisioning phone numbers across multiple countries, call logs and transcripts, uploading knowledge/training materials, outbound campaigns, and APIs. Integrations include pre-built connectors for major CRMs (Salesforce, HubSpot, Pipedrive, Zoho CRM), helpdesk/ticketing systems (Zendesk, Freshdesk, Intercom, ServiceNow), messaging/collaboration platforms (Slack, Microsoft Teams, WhatsApp Business, Telegram), analytics platforms (Google Analytics, Mixpanel, Amplitude, Tableau), databases (PostgreSQL, MongoDB, MySQL, Redis), and cloud providers (AWS, Google Cloud, Microsoft Azure, DigitalOcean); custom API integrations are available on request. Pricing shown on public pages is usage-based (pay-by-minute/credits) with representative bundles (Pilot/Starter, Mid/Growth, Large/Enterprise) and custom enterprise plans; annual billing is referenced with a 15% discount. Security and compliance claims on the site include ISO 27001 (ISO 27001:2022 referenced), SOC 2 (SOC 2 Type II referenced on some pages), GDPR compliance, a Privacy Policy and Data Processing Agreement (DPA), and contractual references to data processing and terms of service. Legal pages available include Terms & Conditions and an EULA; the site’s legal documents reference fees, billing rules, limitations of liability, indemnities, dispute resolution (some pages reference binding arbitration and California law) and, in at least one EULA document, Indian governing law (Delhi jurisdiction), indicating differing jurisdictional references across documents. Leadership listed on the site includes co-founders Shailesh (CEO) and Smridhi (COO). Marketing/claimed metrics shown on site include examples such as 99.9% uptime guarantee, +30% CSAT improvement, 181% ROI in Year 1, 10M+ calls handled, 4.9/5 CSAT, and dashboard success-rate figures (e.g., 98.5%). Contact and next-step pathways include a contact page offering demos and consultations and a billing email appearing in terms ([email protected]). Notes from the site visit: some product pages returned 404s (/products/ai-services, /solutions/customer-support), pricing on the site is summary-level (enterprise overage rates and exact T&Cs require sales confirmation), and legal documents reference different governing jurisdictions and thus should be reviewed with counsel for contracting implications.
Key Features
24/7 Multilingual Voice Agents
Always-on, human-like conversational agents supporting multi-turn dialogue and multiple accents/languages (site references 18+ and 25+ language counts in different places).
Agentic AI (Sense → Reason → Act → Learn)
Agentic loop enabling continuous improvement, strategic/autonomous decisions and learning from interactions.
Low Latency
Site cites sub-second response times with examples around ~0.3s or under 900ms.
Real-time Dashboards & Analytics
Live dashboards for calls, CSAT, response times, active calls and other operational/marketing metrics.
Agent & Phone Management
Create and manage voice agents, provision phone numbers in multiple countries, and configure outbound campaigns.
Call Logs, Transcripts & Knowledge Uploads
Call recording, logs and transcripts, plus ability to upload training/knowledge materials for agents.
Who Can Use This Tool?
- Enterprise:Enterprise customers needing high-volume multilingual voice agents, SLAs, integrations and dedicated infrastructure.
- SMB:Small/medium teams piloting voice agents using starter bundles and pay-by-minute pricing for growth.
- Customer Support:Contact center and support teams looking to automate and augment inbound/outbound voice interactions with analytics.
Pricing Plans
Entry bundle with ~1,000 included minutes and overage charges; intended for pilots and small tests.
- ✓~1,000 included minutes
- ✓Basic agent seats
- ✓Phone numbers (limited countries)
- ✓Call logs & transcripts
- ✓APIs (basic access)
~5,000 included minutes with lower overage rates and expanded seats/features for growing deployments.
- ✓~5,000 included minutes
- ✓More agent seats
- ✓Additional phone numbers
- ✓Call logs & transcripts
- ✓APIs and integrations
- ✓Faster support
Large public bundle with ~20,000 included minutes, lowest overage rates and expanded admin/roles.
- ✓~20,000 included minutes
- ✓Priority support
- ✓Advanced admin & roles
- ✓More team seats
- ✓Increased storage and logs
Custom enterprise plans with dedicated infrastructure, SLAs, white-labeling, professional services and negotiated pricing.
- ✓Custom minutes and pricing
- ✓Dedicated infrastructure options
- ✓SLAs and security compliance support
- ✓White-labeling and professional services
- ✓Custom integrations and on-premise options where applicable
Pros & Cons
✓ Pros
- ✓Enterprise-grade, multilingual voice agents with multi-turn conversation capability.
- ✓Agentic AI loop enabling continuous improvement (Sense → Reason → Act → Learn).
- ✓Low latency claims (sub-second responses cited on site).
- ✓Real-time dashboards and analytics for operational visibility.
- ✓Wide range of pre-built integrations and custom API support.
- ✓Security/compliance claims including ISO 27001, SOC 2 and GDPR/DPA references.
✗ Cons
- ✗Some product pages returned 404s during the site review; content may be moved or temporarily unavailable.
- ✗Public pricing is summary-level; exact overage rates and enterprise terms require sales confirmation.
- ✗Legal documents reference different governing jurisdictions in different places; contract jurisdiction should be clarified with legal counsel.
- ✗No public free‑trial indicated; demos/pilots appear to be the primary entry path.
Compare with Alternatives
| Feature | LiaPlus | PolyAI | Crescendo.ai |
|---|---|---|---|
| Pricing | $99/month | N/A | $2900/month |
| Rating | 8.2/10 | 8.5/10 | 8.4/10 |
| Voice Naturalness | Humanlike prosody and natural speech | Lifelike voice delivery | High quality voice via Nova Sonic |
| Real-time Latency | Low real-time latency | Low latency voice streaming | Real-time optimized latency |
| Agent Autonomy | Yes | Yes | Yes |
| Multilingual Coverage | Yes | Yes | Yes |
| Integrations & APIs | Yes | Yes | Yes |
| Human Handoff | Partial | Partial | Yes |
| Enterprise Governance | Yes | Yes | Partial |
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