Overview
Patra is a Slack-native assistant built to streamline Jira workflows without leaving Slack. Users can mention Patra and describe work in plain English to create, update, assign, and track Jira tickets. It supports contextual ticket creation from Slack threads (auto-populating tickets with the conversation context), assignment via @mentions, and real-time status updates delivered into Slack. Patra also surfaces analytics and team/project insights inside Slack so managers and teams can monitor progress without switching tools. The service supports Jira Software and Jira Service Desk and emphasizes privacy by processing interactions in real time and not storing user data on the platform.
Key Features
Natural-language ticket creation
Create or update Jira tickets using plain English inside Slack messages.
Contextual thread conversion
Convert Slack thread discussions directly into tickets with conversation content auto-populated.
Assignment & routing
Use @mentions in Slack to assign tickets; Patra maps Slack mentions to ticket assignees in Jira.
Real-time updates & notifications
Receive ticket status updates and activity summaries inside Slack channels and threads.
Analytics & insights
Dashboards or Slack-based summaries that surface team performance and project health metrics.
Jira product support
Works with Jira Software and Jira Service Desk.
Who Can Use This Tool?
- Engineering Teams:Create and update Jira tickets directly from Slack to reduce context switching.
- Product Managers:Track project progress and extract status updates using natural language queries in Slack.
- Support & Ops Teams:Open and route Jira Service Desk tickets from Slack conversations quickly.
- Small-to-Medium Teams:Use pay-as-you-go credits to try and scale usage without long-term commitments.
Pricing Plans
Free 1000 credits for first 30 days with no credit card required.
- ✓1000 free credits for first 30 days
- ✓No credit card required
- ✓Start using instantly
- ✓1 credit = 1 interaction
- ✓Credits are per Slack workspace
Purchase credits as needed; $10 buys 200 credits, pay-as-you-go usage.
- ✓200 credits per $10 purchase
- ✓Buy more credits as you need
- ✓1 credit = 1 interaction
- ✓Priority support
- ✓Credits are per Slack workspace
Pros & Cons
✓ Pros
- ✓Native Slack integration reduces context switching.
- ✓Natural language ticket creation and contextual thread-to-ticket conversion.
- ✓Supports Jira Software and Jira Service Desk.
- ✓Built-in analytics and real-time status updates in Slack.
- ✓Privacy-forward claims (real-time processing, not stored on the platform).
- ✓Simple usage-based credit model (pay-as-you-go).
✗ Cons
- ✗Limited public reviews and marketplace signals (difficult to independently verify adoption).
- ✗Several site pages (pricing, docs, contact) returned 404s when checked — documentation and support links appear missing or not published.
- ✗Credit-based model may be confusing for some teams compared to per-seat subscription.
- ✗Enterprise / custom pricing and onboarding details are not publicly available.
Related Articles (2)
A comprehensive overview of how Patra collects, uses, shares, and protects your data, and your privacy rights.
Slack-based Jira assistant Patra lets you create, assign, and track tickets via natural language without leaving Slack.
