Overview
SenseResponse is an AI-powered inbound lead-engagement platform that qualifies leads in seconds and can book appointments directly into calendars. It supports multichannel intake (phone with natural voice, website chat widget, and form submissions) and offers instant qualification flows (questions about budget, timeline, and service) with direct calendar booking (Google Calendar, Outlook, Calendly). The solution can upload knowledge bases, scrape your website, and add Q&As so AI answers stay brand-consistent and accurate. It enables handoff to human teammates with full context and routing to departments, and provides real-time analytics dashboards tracking leads, qualification, bookings, and conversion metrics. The system runs 24/7 after-hours handling, booking confirmations, and automated follow-ups. Integrations cover CRM/calendar/communications tools (HubSpot, Salesforce, Slack, Microsoft Teams, and others). Higher-tier options include white-labeling, API access, multi-location support, and broader CRM integrations. The platform emphasizes quick setup (advertised 5-minute setup for phone number + chat widget). Pricing and exact plan details are not consistently published in public pages, but a 7-day free trial is advertised.
Key Features
Multichannel intake
Phone (natural voice), website chat widget, and form handling.
Instant qualification and calendar booking
Qualification flows (budget, timeline, service) and direct calendar booking (Google Calendar, Outlook, Calendly referenced).
Knowledge base and QA
Upload knowledge, scrape your website, and add Q&As for brand-consistent AI answers.
Handoff with context
Full-context handoffs to human teammates with routing to departments.
Real-time analytics
Dashboards tracking leads → qualification → bookings and conversion metrics.
24/7 after-hours handling
Booking, confirmations, and automated follow-ups outside business hours.
Who Can Use This Tool?
- service businesses:qualify inbound leads and book appointments
- agencies:manage inbound engagement for multiple clients
- multi-location companies:centralized lead tracking and appointment scheduling across locations
Pricing Plans
Pricing references exist in marketing copy; canonical current plans not reliably published; 7-day free trial advertised.
- ✓Starter: 500 mins + 2,000 chats (example)
- ✓Basic multichannel intake and qualification
- ✓Included setup & onboarding features
Growth plan referenced with higher limits in search snippets; exact details not publicly confirmed.
- ✓Growth: 2,000 mins + 10,000 chats (example)
- ✓Advanced qualification flows
- ✓Expanded platform features
Scale plan referenced with the highest limits and expanded features; exact terms not publicly available.
- ✓Scale: 10,000 mins + expanded features (example)
Pros & Cons
✓ Pros
- ✓Fast AI-led qualification (seconds)
- ✓Multichannel intake (phone, chat, forms)
- ✓Direct calendar booking integration
- ✓24/7 after-hours handling
- ✓Full-context handoffs to humans
- ✓Real-time analytics
- ✓EU data residency and GDPR compliance
- ✓Easy setup (5-minute onboarding)
✗ Cons
- ✗Pricing transparency gaps; canonical plans not publicly published
- ✗Limited independent third-party reviews visible
- ✗Some details like SLA/uptime not clearly published
