SensAI Conversation Analytics is SurveySensum’s AI-powered text analytics product designed to turn omnichannel voice-of-customer (VOC) feedback into real-time, actionable insights. Core capabilities include automated tagging (AI-generated tags with an option to manually tag and train models based on user tagging behavior), sentiment analysis and category/theme detection, real-time insights and trend analysis, rapid AI model creation (models can be generated in minutes), and smart summaries/insight reports. The product supports ad-hoc queries as well as unlimited AI queries on higher plans. It ingests NPS/open-text surveys, product reviews, social media mentions, chat transcripts, emails, and bulk emails. Integrations include HubSpot, Slack, Freshdesk, Salesforce (Starter plan), SFTP, and Open APIs, all positioned within SurveySensum’s broader VoC/CX suite (NPS/CSAT/CES/SensAI features). Security claims cover PII masking, SOC 2 and ISO certifications, GDPR and HIPAA compliance, hosting-in-your-country options, and DPA availability. The page notes marketing claims of up to 99% accuracy. Pricing appears on the pricing page with subscription and usage-based models and example plans (Starter CX, Self-Driven CX, Managed CX, Custom/Talk to Sales) plus optional implementation support ($50/hour) and CX consultations ($100/session).