Overview
Tekst.ai (Tekst) is an enterprise-focused Agentic Process Automation platform that layers over existing tools to convert unstructured messages (email, chats, tickets) into structured, actionable workflows. It combines custom-trained models built on a customer’s data, real-time learning, and no-code connectors to CRM, ERP and inbox systems (Outlook, Salesforce, SAP) to automatically classify, prioritize, route, and trigger tasks across systems. Tekst emphasizes volume-based pricing for message-heavy workloads, job-based pricing for automations, fast time-to-value (POC-driven), security and GDPR compliance, and a consultative onboarding model.
Key Features
Conversation Mining
Automatically analyzes and classifies inbound messages (email, chat, tickets) to extract intent, sentiment, and structured data.
Process Automations
Triggers and executes automations across systems (Outlook, Salesforce, SAP) with per-job pricing to automate repetitive tasks.
Mailbox Structuring & Governance
Intelligent routing, assignment rules, SLA tracking, and visibility for shared mailboxes.
No-code Integrations
Connects to existing enterprise tools without heavy IT changes, minimizing downtime and change management.
Custom-trained AI Models
Models trained on customer data and terminology with real-time training to adapt to evolving workflows.
Analytics & Process Mining
Surfaces volumes, trends, bottlenecks and automation opportunities from conversation data, complementing system logs.
Who Can Use This Tool?
- Enterprises:Automate high-volume inbox and front/back-office workflows to reduce manual work and costs.
- Customer Support:Classify, prioritize, and route customer messages automatically to meet SLAs and reduce response time.
- Operations Teams:Turn unstructured conversations into structured tasks and automate handoffs across ERP and CRM systems.
- IT & Automation Leads:Deploy no-code integrations and POCs to scale automation across systems with minimal change management.
Pricing Plans
Analyzes inbound messages to deliver classification and structured insights.
- ✓Deep message classification
- ✓Structured insights on volumes, trends and topics
- ✓Identifies bottlenecks and automation opportunities
- ✓Designed for high-volume unstructured service interactions
Automates repetitive tasks across existing systems; priced per job-to-be-done.
- ✓Automates tasks within Outlook, SAP, and Salesforce
- ✓Per-job pricing based on complexity and value
- ✓Only pay for what is automated, not per user
- ✓Supports routing, ERP record enrichment, and CRM syncing
Implements routing, assignment rules and inbox governance for shared mailboxes.
- ✓Intelligent routing and assignment rules
- ✓Inbox governance and SLA tracking
- ✓Full visibility across channels and teams
- ✓Suited for customer service, logistics, finance and sales
Pros & Cons
✓ Pros
- ✓Enterprise-grade automation focused on high-volume inbox-driven workflows
- ✓No-code integration with existing stacks (Outlook, CRM, ERP)
- ✓Volume- and value-aligned pricing (pay for messages or automations)
- ✓Emphasis on security, GDPR compliance, and data-handling transparency
- ✓Custom-trained models and real-time learning for evolving workflows
- ✓Consultative sales approach with POC and business-case support
✗ Cons
- ✗No transparent self-serve pricing; enterprise sales-led model
- ✗Public features/documentation page appears unavailable (404), limiting public detail
- ✗Primarily targeted at larger organizations — not self-serve-friendly for small teams
- ✗Implementation requires onboarding/POC (not an instant plug-and-play SaaS for every use case)
Compare with Alternatives
| Feature | Tekst.ai | Mixus | Airtable AI |
|---|---|---|---|
| Pricing | N/A | N/A | $20/month |
| Rating | 8.1/10 | 8.2/10 | 8.0/10 |
| Conversation Mining | Yes | Partial | Partial |
| Agent Automation | Yes | Yes | Yes |
| No-code Integration Depth | Yes | Yes | Yes |
| Custom Model Training | Yes | No | Partial |
| Mailbox Governance | Yes | Partial | No |
| Process Mining | Yes | Partial | Partial |
| BI & Outlook Integrations | Yes | Partial | Partial |
| Enterprise Compliance | Yes | Yes | Yes |
