Overview
Tribotic provides trainable AI agents for customer support and scheduling with real-time in-app training, multi-persona support, RAG grounding, and a one-line widget install. The main deployment is a web widget (1-line script) that is CMS compatible and supports custom domains. Key features include no-code/low-code knowledge editor with RAG support via JSON uploads, real-time updates, smart scheduling (appointments, callbacks, timezone detection, calendar integrations and live session management), live handoff to human agents, analytics and dashboards for admins, and team collaboration with role-based access control. Integrations include Pinecone-powered semantic search on higher plans. Deployment is flexible: 1-line widget with brand matching, domain hosting, and customizable widgets on higher plans. Operational support includes custom widget development and dedicated support on Tailored plans. Security and compliance include end-to-end encryption and enterprise certifications (SOC 2 Type II, ISO 27001, HIPAA support, GDPR-ready) with some features available on Tailored or enterprise plans. Pricing is subscription-based with Startup, Team, Scale, Enterprise, and Tailored Solution; promotions include a 7-day free trial and Small Business promo. Custom KB via JSON uploads; unlimited KB on Tailored solution. Custom domain deployment instructions and troubleshooting tips are provided.
Key Features
Trainable AI agents with real-time updates and multiple personas
Real-time updates and support for multiple personas per company.
No-code / low-code knowledge editor and RAG support
KB via JSON uploads with RAG grounding.
Smart scheduling
Appointments, callbacks, timezone detection, calendar integrations and live session management.
Live handoff
Human seats to monitor and intervene in sessions.
Analytics & monitoring
Real-time metrics on leads, sentiment, response performance; dashboards for admins.
Team collaboration
Role-based access control, team seats, admin dashboard.
Who Can Use This Tool?
- Small business:Adopt AI agents for customer support and scheduling to scale operations
- Customer support teams:Improve response times and handoffs with live agents
Pricing Plans
For small businesses / entrepreneurs
- ✓1 AI Agent
- ✓1 human seat
- ✓admin dashboard
- ✓RAG KB limits: 2 uploads/week, up to 50 Q&A entries
- ✓Email support, standard response time
- ✓analytics
- ✓real-time manager alerts
2 AI Agents, 2 human seats
- ✓2 AI Agents
- ✓2 human seats
- ✓RAG KB: 4 uploads/week, up to 100 Q&A entries
- ✓Team collaboration features
- ✓analytics
- ✓email support
6 AI Agents, 6 human seats
- ✓6 AI Agents
- ✓6 human seats
- ✓RAG KB: 6 uploads/week, up to 200 Q&A entries
- ✓Priority response times
- ✓priority support
- ✓analytics and team features
12 AI Agents, 12 human seats
- ✓12 AI Agents
- ✓12 human seats
- ✓RAG KB: 10 uploads/week, up to 400 Q&A entries
- ✓Fastest response times
- ✓advanced analytics
- ✓custom integrations
- ✓priority support
Custom pricing (contact sales)
- ✓Unlimited AI agents & human seats
- ✓Unlimited KB uploads / Q&A
- ✓Dedicated SLA
- ✓Dedicated success manager
- ✓MCP server integration
- ✓Pinecone semantic search
- ✓Custom widget dev
- ✓24/7 dedicated support options
Pros & Cons
✓ Pros
- ✓Real-time in-app training and multi-persona support
- ✓No-code / low-code KB editor with JSON uploads
- ✓Strong security and enterprise certifications
- ✓Web widget deployment with brand matching and domain hosting
- ✓Tailored Solution with unlimited KB and SLA
✗ Cons
- ✗Pricing page inconsistencies (page not found)
- ✗Some features only available on Tailored or Enterprise plans
- ✗Limited publicly available annual pricing details
