Overview
Unwink AI is a customer intelligence platform that ingests structured and unstructured customer data from support, CRM, surveys and other sources, then uses machine learning to surface sentiment, patterns, churn risk, upsell opportunities and operational QA signals. The platform centralizes feedback from connectors such as Zendesk, Salesforce, Intercom, Gmail, Typeform and Excel, and offers real-time dashboards, automated reporting and collaboration for customer success, product and marketing teams. Unwink emphasizes data protection (GDPR compliance, ISO/27001 and SOC 2 Type I noted as in-progress) and user control over data, while offering enterprise integration and a self-service web experience for smaller teams.
Key Features
Multi-source Data Ingestion
Connects to support, CRM, surveys and file sources (Zendesk, Salesforce, Intercom, Typeform, Excel, Gmail, Zapier) to centralize structured and unstructured customer feedback.
Automated Feedback Analysis & Sentiment
Uses AI/ML to classify sentiment, extract themes, surface trends, and summarize large volumes of user feedback in real time.
Churn Risk & Upsell Opportunity Detection
Predicts at-risk customers and identifies upsell/expansion opportunities from behavioral and feedback signals.
QA Automation & Agent Performance Monitoring
Automates quality assurance across agents, channels and languages; provides performance monitoring and training support signals.
Real-time Dashboards & Custom Reporting
Customizable dashboards for cross-department reporting, alerts, and collaboration to operationalize insights.
Compliance & Data Protection
GDPR-focused data handling, ISO/27001 alignment and SOC 2 Type I process noted; claims no PII usage and user control over data retention and sharing.
Who Can Use This Tool?
- Customer Success:Detect churn risks and prioritize interventions using automated feedback signals.
- Product Managers:Prioritize roadmap decisions with aggregated user sentiment and feature request trends.
- Support Teams:Automate ticket QA, monitor agent performance, and speed up feedback triage.
- Marketing:Derive customer preferences and campaign signals from feedback to improve targeting.
- Enterprises:Integrate customer intelligence at scale with secure, GDPR-aligned workflows and enterprise connectors.
Pricing Plans
Free trial plan with basic access and limited core features.
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Startup plan for growing teams with expanded features and support.
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Enterprise plan with custom pricing, tailored features, and dedicated support.
Pros & Cons
✓ Pros
- ✓Focused on customer intelligence across structured and unstructured feedback.
- ✓Wide set of connectors listed (Zendesk, Salesforce, Intercom, Gmail, Typeform, Excel, Zapier, Help Scout, Medallia).
- ✓Emphasis on data protection and privacy (GDPR, ISO/27001 noted, SOC 2 Type I in progress, privacy policy explains no PII use and user control).
- ✓Real-time analytics, QA automation, and roadmap items (voice analysis, agent benchmarking) indicate a growing feature set.
- ✓Free trial and straightforward starter price ($123/month) make evaluation accessible.
✗ Cons
- ✗Public reviews on G2/Capterra/Product Hunt are scarce or not found — limited third-party validation.
- ✗Some site pages expected (features, integrations) returned 404s in scraping, indicating incomplete public documentation.
- ✗Pricing details for enterprise/custom tiers are not public — requires sales contact.
- ✗Feature lists on the pricing extractor contained placeholders (site shows limited plan-level detail publicly).
