Airkit (branded recently as Airkit.ai) is a low-code/no-code customer experience (CX) automation platform focused on building AI-powered customer service applications and autonomous AI agents. Core capabilities reported in public sources include creating omnichannel customer experiences (web, mobile, chat, SMS, voice), building AI agents to handle large volumes of routine inquiries, connecting to back-end systems and APIs to surface customer data and take actions, and a visual low-code studio (Airkit Studio) plus a domain-specific scripting language called Airscript for app logic. Typical use cases cited in coverage and vendor listings include eCommerce customer service, automated handling of refunds, order status, returns, scheduling, and broader digital CX automation for enterprises and Fortune 500 customers. Notable corporate updates: Salesforce announced a definitive agreement to acquire Airkit (press release from Salesforce, Oct 2023) and reporting indicates Airkit is being integrated with Service Cloud and Customer 360 capabilities. Prior to the acquisition Airkit was a Salesforce AppExchange partner and a Salesforce Ventures portfolio company. Public reporting about the company’s launch/out-of-stealth and funding appeared around 2020 (Forbes). Representative sources used to compile this summary include Salesforce press release, TechCrunch, BusinessWire, Forbes, Capterra, Software Advice, and LinkedIn. Direct access to the historic official site (www.airkit.ai) failed in the collector environment due to a DNS/name-resolution error, so some original site content (homepage copy, pricing pages, developer docs) could not be fetched directly and may now be consolidated under Salesforce domains following acquisition.