Overview
Yellow.ai is an enterprise Agentic AI platform focused on customer experience (CX) and employee experience (EX) automation. It builds autonomous, human-like AI agents across multiple channels (chat, voice, email, messaging) and supports multimodal inputs (images, documents, video, voice). Key capabilities described include a multi-LLM architecture to avoid vendor lock-in and tune for speed/accuracy, multi-channel and multimodal deployment (chat, voice, WhatsApp, email, web/mobile), agent orchestration with super-agents and domain agents that maintain context and memory and hand off to humans, a no-code/low-code visual flow designer with rich UI elements, prompt tooling with version control and rollback, actionable integrations to CRMs/help desks/DBs with 150+ plug-and-play integrations, automated testing and an AI Copilot for pre-launch testing/replay/debugging, conversational knowledge-base generation and retrieval (agentic RAG), and analytics/governance including LLM analytics, sentiment analysis, dashboards, and role-based access. The vendor emphasizes enterprise security and compliance (SOC 2 Type II, ISO 27001, ISO 27701, HIPAA referenced, GDPR controls), observability and auditability for production agents, and scalable enterprise licensing with a public pricing page that shows two scalable enterprise tiers and an ROI calculator. Public materials claim 1300+ global brands as customers and cite case outcomes such as rapid deployment automations (>70% interactions automated in one cited case), staff information access improvements, and logistics/after-hours automation improvements. Documentation and developer resources are available on a docs site with cookbooks and tutorials for voice agents, automated/regression testing, inbox/genAI features, and channel setup. Known gaps from the collected information: exact per-feature price points and tier quotas are not fully public, and some technical specifics (exact supported LLM list, detailed SLA numbers) are described at a high level and may require sales or engineering contact for deeper detail.
Key Features
Multi-LLM Architecture
Supports multiple LLMs per site (15+ referenced) to avoid vendor lock-in and tune for speed and accuracy.
Multi-channel & Multimodal
Omnichannel deployment including chat, voice, WhatsApp, email, web/mobile and support for images, documents, video, and voice.
Agent Orchestration
Super-agents that orchestrate multiple domain agents, maintain context and memory, and hand off to humans when needed.
No-code / Low-code Builder
Visual flow designer with rich UI elements (buttons, cards, forms, carousels) for building agents without heavy coding.
Prompt Tooling & Versioning
Prompt improvement tooling ("Ask AI"), with version control and rollback for prompt changes.
Integrations & Actions
Connects to CRMs, help desks, databases and offers 150+ plug-and-play integrations (examples: Salesforce, Zendesk, Genesys, NICE).
Who Can Use This Tool?
- Enterprise CX teams:Build and deploy autonomous agents across channels to automate customer interactions and improve CX.
- Contact centers:Automate common customer contacts, hand off to humans, and reduce agent load with observability and testing.
- Developers:Integrate with CRMs, databases and extend agents via APIs and documented platform concepts.
Pricing Plans
Starter-style enterprise tier with an included starter allowance and scaled features.
- ✓Starter allowance (example referenced: "500/month included" noted on pricing page)
- ✓Feature/limit differences vs higher tiers indicated on public page
- ✓Suitable for lower-volume enterprise pilots or initial deployments
Higher-capacity enterprise tier for larger deployments; specific enterprise pricing requires sales contact.
- ✓Higher usage and capacity limits than starter tier
- ✓Additional enterprise features and scaling support
- ✓ROI projections available via calculator on public pricing page
Pros & Cons
✓ Pros
- ✓Enterprise-grade, agentic platform focused on CX/EX automation
- ✓Multi-LLM support to reduce vendor lock-in and tune performance
- ✓Broad omnichannel and multimodal support including voice and WhatsApp
- ✓No-code/low-code visual agent builder and agent orchestration
- ✓Automated testing and AI Copilot for pre-launch validation and debugging
- ✓Strong focus on analytics, governance, observability, and compliance
✗ Cons
- ✗Exact per-feature price points and tier quotas are not fully public; sales contact typically required
- ✗Some technical specifics (exact supported LLM list, detailed SLA numbers) are described at a high level in public materials
- ✗Channel-specific costs (e.g., WhatsApp) may follow third-party policies and are not fully detailed on the public pricing page
Compare with Alternatives
| Feature | Yellow.ai | Magical Agentic AI | Cimba.AI |
|---|---|---|---|
| Pricing | N/A | N/A | N/A |
| Rating | 8.5/10 | 8.1/10 | 8.2/10 |
| Agent Autonomy | Yes | Yes | Yes |
| Orchestration Depth | Yes | Yes | Yes |
| Omnichannel Reach | Yes | Partial | Partial |
| Builder Experience | Yes | Partial | Yes |
| Multi-LLM Support | Yes | Partial | Partial |
| Integration Breadth | Yes | Yes | Yes |
| Testing & Observability | Yes | Yes | Partial |
| Enterprise Governance | Yes | Yes | Yes |
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