Overview
ChatNode provides AI support agents you train on your website, documentation, and knowledge bases to deliver human-like customer support, perform real actions (API calls, Stripe billing, Calendly/Cal.com scheduling), and escalate to live agents with full conversational context. It offers a no-code/visual designer for building agents, multi-model support per task, multi-channel deployment (website widget, Slack, Notion, Zendesk, etc.), and built-in analytics (deflection, time saved, action success) plus lead capture tools. Training sources include site crawling, file uploads, and integrations (Google Drive, OneDrive, Dropbox, Notion, and others). The product supports automated "AI Actions" for completing tasks, live agent handoff with contextual history, onboarding credits and a guided Getting Started flow (setup steps can earn up to ~250 setup credits), and a credit-based consumption model. Pricing has four publicly listed tiers (Lite, Standard, Scale, Enterprise — contact sales for Enterprise pricing) and a set of add-ons (extra credits, auto-recharge, extra agents, custom domain, custom branding). Security and privacy features noted on the site include AES-256 encryption at rest, TLS 1.3 in transit, a zero-retention policy for user inputs, workspace/org-level access controls and row-level controls, sensitive-data redaction tools, audit logs, GDPR/DPA compliance with a Data Processing Agreement, and a Trust/Compliance portal listing subprocessors. The extractor used to collect this information encountered limits: the /features page returned 404 at the time of check, and automated pricing-table extraction hit validation limits (long plan feature lists flagged), so per-plan feature matrices should be validated directly on the pricing page or via sales.
Key Features
Trained AI support agents
Agents trained on website/docs/KBs to provide human-like support, take actions, and escalate to live agents.
No-code visual designer
Visual, no-code designer for building and customizing agents and flows.
Automated AI Actions
Custom API calls, Stripe billing, Calendly/Cal.com scheduling, and other automations to complete real tasks.
Training sources
Site crawling, file upload, and integrations (Google Drive, OneDrive, Dropbox, Notion, etc.) for ingestion.
Multi-model & live handoff
Multiple models selectable per task and contextual handoff to human agents with history.
Multi-channel deployment
Deploy agents via website widget and integrations such as Slack, Notion, Zendesk, and others.
Who Can Use This Tool?
- Support teams:Deploy trained AI agents to handle customer support, actions, and escalations with context.
- Developers:Integrate APIs and customize agent actions, workflows, and models for product support.
- Enterprises:Use enterprise-grade security, data segregation, and compliance tools for regulated workloads.
Pricing Plans
Publicly listed entry-level tier (see pricing page for detailed feature list).
- ✓Publicly listed Lite tier; refer to pricing page for full per-plan features and limits.
Publicly listed mid-tier plan (see pricing page for detailed feature list).
- ✓Publicly listed Standard tier; refer to pricing page for full per-plan features and limits.
Publicly listed higher-capacity tier (see pricing page for detailed feature list).
- ✓Publicly listed Scale tier; refer to pricing page for full per-plan features and limits.
Enterprise tier – contact sales for pricing and custom features.
- ✓Enterprise: contact sales for pricing, custom features, and compliance requirements.
Pros & Cons
✓ Pros
- ✓No-code/visual agent designer for building and customizing agents
- ✓Automated AI Actions for real-world tasks (billing, scheduling, API calls)
- ✓Multi-model support, multi-channel deployment, and live agent handoff
- ✓Built-in analytics and lead capture tools
- ✓Wide set of integrations and training sources (site crawl, file uploads, cloud drives)
✗ Cons
- ✗Automated extraction of pricing table hit validation limits; per-plan features may need manual verification
- ✗/features page returned 404 during extraction (content not available there at check time)
- ✗SOC 2 listed as "in progress" in extracted trust notes (verify for enterprise compliance)
- ✗Enterprise pricing requires contacting sales (no public numeric price for Enterprise)
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A practical comparison of traditional chatbots and AI agents to help you choose the right tool for your business.
