Overview
My AskAI is an AI-driven customer-support agent platform that builds an AI support agent (chat, email and other channels) from your help docs, website content and connected knowledge sources. It emphasizes multi-source answers (surfaces up to six relevant text excerpts per answer), omnichannel deployment and integrations with existing CRMs/helpdesk tools. Core capabilities include 'AI answers on your content' (pulls relevant text from uploaded docs and connected sources), multi-channel support and handoffs, broad content connections (uploads + many integrations), an Improve/training workflow that favors curated help/docs as the golden source, API access for programmatic integrations, and dashboard localization/tone customization. Document and integration limits: direct uploads up to 30 MB per document (pdf, xlsx, csv, docx, txt, md, rtf, tsv, pptx), connections (Google Drive, OneDrive, etc.) up to 10 MB per file, and up to 10,000 content pieces across connections (contact support for higher limits). The agent surfaces excerpts rather than returning stored whole documents; documentation states uploaded documents aren’t stored on My AskAI’s servers and citations currently do not include page numbers. Pricing: free start option plus paid plans; public references include a low starting plan noted as “starting from $13.30/mo”, a Pro plan screenshot at $149/mo, usage-based elements (conversations/tickets and per-1,000-conversations references), and enterprise/custom pricing for larger customers. The site mixes subscription tiers and usage-based conversation credits; the extractor could not produce a validated, clean per-plan feature table automatically. Useful resources include product, pricing, support and API documentation pages. Caveats to confirm externally: exact current pricing tier names and per-tier feature lists, and enterprise-level data retention/compliance details (logs, encryption, SOC/ISO coverage).
Key Features
AI answers on your content
Pulls the most relevant text from uploaded docs and connected sources to craft answers; can reference up to six different documents/pages per answer.
Multi-channel support and handoffs
Supports chat/live-chat widgets, email assistant and integrations that allow escalation to humans and integration with CRMs/helpdesk tools.
Broad content connections
Ingests content via direct uploads and many connections (Google Drive, OneDrive, Notion, Zendesk, Intercom, Freshdesk, Confluence, Dropbox, SharePoint, Salesforce, Shopify, etc.).
Improve / Training workflow
Workflow recommends using help/docs as the golden source; historic tickets can be used but are discouraged in favor of curated Q&A or converted knowledge articles via the Improve feature.
API access
Provides API documentation to programmatically ask the AI and integrate it into workflows and applications.
Localization and tone customization
Dashboard supports language changes and customization of the agent's tone.
Who Can Use This Tool?
- Support teams:Use as an AI-powered agent to deflect tickets and escalate to humans when needed for improved support efficiency.
- Customer-success / Product teams:Integrate across CRMs and helpdesk tools to surface multi-source answers and reduce resolution time.
- Enterprises:Deploy via enterprise/custom plans for higher volume, dedicated deployments and negotiated security/compliance terms.
Pricing Plans
Free start option referenced on the site; intended for initial trials and lightweight usage.
- ✓Free start option (public references)
- ✓Access to core AI answers on your content (subject to limits)
- ✓Basic integrations and web dashboard access
Public snippets reference a low starting plan 'starting from $13.30/mo'. Exact feature inclusions per tier should be confirmed on the pricing page.
- ✓Lower-tier subscription referenced as starting from $13.30/mo
- ✓Includes base AI agent functionality and limited usage credits
A Pro plan appears in screenshots/public references at $149/mo. Exact feature list per this plan was not validated by the extractor.
- ✓Public reference to a Pro plan at $149/mo
- ✓Intended for higher-usage teams (details to be validated on pricing page)
Site content and terms reference usage-based pricing elements (conversations/tickets) and per-1,000-conversations references. Exact rates and how they combine with subscription tiers should be verified.
- ✓Usage-based conversation or ticket credits
- ✓Referenced per-1,000-conversations pricing elements
Enterprise and dedicated deployments with custom pricing; contact sales for negotiated pricing, compliance details and deployments.
- ✓Custom pricing and dedicated deployments
- ✓Enterprise-level negotiations for security/compliance and volume
Pros & Cons
✓ Pros
- ✓Multi-source answers: surfaces up to six relevant text excerpts per answer
- ✓Omnichannel: supports chat widgets, email assistant and integrations with major CRMs/helpdesk tools
- ✓Broad integrations and ingestion options (uploads + many connections)
- ✓Provides API for programmatic integration
- ✓Localization and customizable agent tone
- ✓Governance metadata: last-updated/versioning notes available
✗ Cons
- ✗Extractor could not produce a validated, clean per-plan feature/pricing table automatically
- ✗Site mixes subscription tiers and usage-based conversation credits — exact per-tier inclusions unclear without manual verification
- ✗Docs note uploaded documents aren’t stored and citations currently lack page numbers (may affect traceability of sources)
- ✗Data retention, logs, encryption and formal SOC/ISO scope were not specified and require confirmation for enterprise use
Compare with Alternatives
| Feature | My AskAI | SiteSpeakAI | Duckie |
|---|---|---|---|
| Pricing | $13.30/month | N/A | $499/month |
| Rating | 8.1/10 | 8.0/10 | 8.4/10 |
| Content Ingestion | Yes | Yes | Yes |
| Context Depth | Moderate context depth | Multi-LLM context flexibility | Deep context via source-backed agents |
| Multichannel Delivery | Yes | Yes | Yes |
| Action Automation | Partial | Yes | Yes |
| Training Workflow | Yes | Yes | Yes |
| Governance Controls | Metadata-driven governance | Analytics-driven governance | Enterprise-grade security controls |
| Tone Customization | Yes | Partial | Partial |
| Citation & Sourcing | Yes | Partial | Yes |
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