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Chorus

Conversation intelligence platform (Chorus by ZoomInfo) that captures and analyzes sales calls, meetings and emails to提供
8.0
Rating
Free
Price
8
Key Features

Overview

Chorus (acquired by ZoomInfo in 2021, reported acquisition price $575M) is a conversation intelligence platform that captures and analyzes sales calls, meetings and emails to surface coaching moments, deal insights, searchable transcripts, sentiment/topic analysis, and forecasting signals. It is positioned to help revenue teams improve rep coaching, shorten ramp time, increase win rates, and surface voice-of-customer insights. Key capabilities and site findings: transcription and searchable transcripts; moment extraction (coaching moments, objections, win/loss drivers); deal intelligence and forecasting signals; coaching workflows and dashboards; CRM sync and many third-party integrations (Zoom, Salesforce, sales engagement platforms); and an API with endpoints for Conversations, Transcripts, Deals, People, Teams, plus auth and webhooks for integrations. The public pricing page does not list per-seat or per-month prices — Chorus uses tiered/enterprise/custom pricing and asks prospects to contact sales or request a demo for quotes. Operational notes: the /about page returned an S3 NoSuchKey error at the time of collection; mobile site references exist (m.chorus.ai); the site provides blog resources and playbooks. Recommended next steps include requesting a demo for pricing and enterprise quotes, reviewing API docs for integration details and rate limits, checking marketplace connectors for integration validation, and requesting SOC2/compliance and data-residency info from sales for governance/security concerns.

Details

Developer
chorus.ai
Launch Year
2015
Free Trial
No
Updated
2025-12-07

Features

Transcription & Search

Automatic call and meeting transcription with searchable transcripts and moment highlighting.

Moment Extraction & Insights

Extracts coaching moments, objections, win/loss drivers, and topic/sentiment signals from conversations.

Deal Intelligence & Forecasting Signals

Surfaces deal-related signals and analytics to inform forecasting and pipeline health.

Coaching Workflows & Dashboards

Coaching workflows, dashboards and playbooks to support rep training and performance improvement.

CRM Sync & Integrations

Native integrations and marketplace connectors for major conferencing and CRM platforms (e.g., Zoom, Salesforce).

API & Webhooks

Public API (Conversations, Transcripts, Deals, People, Teams), auth, webhooks, pagination and sample requests for integration.

Screenshots

Chorus Screenshot
Chorus Screenshot
Chorus Screenshot
Chorus Screenshot

Pricing

Contact Sales
Free

Enterprise/custom pricing — contact sales for per-seat or per-month quotes.

  • Tiered capabilities
  • Enterprise/custom options
  • Demo and tailored quote

Pros & Cons

Pros

  • Comprehensive conversation intelligence features (transcripts, insights, coaching workflows).
  • Public API and webhooks for integration into CRMs and dashboards.
  • Wide set of integrations and marketplace connectors (Zoom, Salesforce, etc.).
  • Backed by ZoomInfo (acquired 2021), providing enterprise reach and resources.

Cons

  • No public line-item pricing or free-trial information — requires contacting sales for quotes.
  • /about page returned an S3 NoSuchKey error (possible misconfiguration).
  • Public site does not clearly advertise a standalone public free trial or sandbox access.

Compare with Alternatives

FeatureChorusCircleback.aiLoris
PricingN/A$20.83/monthN/A
Rating8.0/108.2/108.1/10
Real-time TranscriptionYesYesPartial
Moment ExtractionYesPartialPartial
Deal IntelligenceYesNoNo
Coaching WorkflowsYesNoNo
CRM IntegrationYesPartialPartial
API & SDKYesYesYes
Automated QANoNoYes
Security & ComplianceYesYesYes

Audience

Revenue teamsUse Chorus to improve rep coaching, shorten ramp times, and surface deal and customer insights.
Engineering teamsIntegrate transcripts and insights via the public API and webhooks into dashboards and CRMs.
Enterprise buyersEvaluate enterprise features, compliance documentation, and request tailored pricing and security details from sales.

Tags

conversation intelligencesalescoachingtranscriptiondeal intelligenceCRM integrationintegrationsAPIZoomInfoacquisition