Dropzone AI positions itself as an "AI SOC Analyst" platform that autonomously investigates security alerts to augment enterprise SOCs and MSSPs. The core goal is to automate Tier-1 investigations, remove investigator backlogs, reduce mean time to respond (MTTR), and leave human analysts to focus on higher-value work. The vendor claims typical investigations complete in roughly 3–10 minutes (with site references to "under 10 minutes" and some examples <20 minutes). The platform emphasizes evidence-backed reports, traceability and explainability of investigation steps. Key capabilities include multi-agent/LLM-based autonomous investigations with curated expert knowledge modules; an integrated chatbot for ad-hoc investigative queries tied to investigation context; automated data collection and correlation across many data and alert sources with categorized outcomes (Malicious, Suspicious, Benign) and detailed evidence; response automation and writeback to SIEMs/ticketing systems or remediators to trigger actions (for example device quarantine); Operational Context Memory for customer-specific facts to improve accuracy; and agent-driven investigations that do not require user-authored playbooks. The site lists roughly 70–85+ integrations spanning endpoints, cloud, identity, network, email, SIEM, SOAR, EDR, and threat intelligence, with example integrations named such as CrowdStrike, Microsoft Sentinel, Splunk, Google Workspace, AWS GuardDuty, Microsoft Entra ID, Microsoft Defender, VirusTotal, IPInfo and AbuseIPDB. Documentation (docs.dropzone.ai) contains per-integration configuration guides, remediator examples (e.g., Microsoft 365 remediator), connector guidance and admin topics (Okta SAML, metrics, connectors). Deployment is primarily a dedicated AWS tenant per customer (primary region noted as us-west-2) with optional in-region/EU deployments for data residency/GDPR, plus a lightweight on-prem connector (Docker) to access restricted systems without co-mingling data. The product is API-first with Swagger UI and API key support. Multi-tenant MSSP support is available with shared investigation capacity. Security and compliance notes on the site include SOC 2 Type II certification, annual third-party penetration testing (latest referenced December 2024) with no critical/high/medium/low vulnerabilities reported in that referenced test, tenant isolation, encryption in transit and at rest, role-based access controls (Administrator, Member, Restricted Read Only), and a stated policy that Dropzone does not train LLMs on customer data and contracts with LLM providers to avoid long-term storage of customer content. The platform emphasizes explainability, data lineage, QA and guardrails against hallucinations. Pricing calls out a starting figure of $36,000 per year per AI SOC analyst (including up to 4,000 full investigations annually) and notes enterprise, MSSP and custom pricing tiers; proof-of-concepts (POCs) are available. Support offerings list an 8-hour typical support SLA and roadmap/engineer access in plans. Documentation and resources include blog posts, solution briefs, webinars, case studies and self-guided demos. Named customers displayed on the site include organizations such as Indiana Farm Bureau Insurance, Zapier, Assala Energy, CBTS, Lemonade, OpenAI, Robinhood and Pangea Security. The site and docs appear actively maintained; some site links/pages may change or return 404s during restructuring.