Overview
Duckie is a no-code AI platform for building support agents that answer from your organization’s knowledge sources and take real-time actions (e.g., refunds, ticket creation, log investigations). Agents are composed with workflow-based automations (no engineering required), connect to many knowledge and operational systems, deploy to Slack/website/Discord/Teams and ticketing tools, and can be self-hosted for additional control. Emphasis on source-backed answers, security (encryption, compliance, SOC-2 pursuit), and integrations with engineering and monitoring tools to enable actionable, trustworthy customer support.
Key Features
No-code Workflows
Visual workflow builder to define agent logic, branching, and automation without writing code.
Real-time Actions & Agent Tools
Agents can run actions (refunds, create tickets, file bug reports, run log investigations) and integrate custom Agent Tools via API.
Knowledge Base Integrations & Sync
Connects to many knowledge sources (Notion, Confluence, Google Drive, GitHub, tickets) and keeps agents up-to-date with product changes.
Multi-channel Deployment
Deploy agents to Slack, Zendesk, Intercom, website widget, Discord, Microsoft Teams and via API.
Security & Compliance Controls
Encryption at rest/in transit, GDPR/CCPA compliance, explicit data ownership, SOC-2 pursuit, self-hosting options, SLAs and incident response commitments.
Self-improving Agents & Source-backed Answers
Agents learn from resolved issues and cite sources for generated answers to increase trust and accuracy.
Who Can Use This Tool?
- Support Teams:Automate responses, deflect tickets, and provide agents draft responses to increase efficiency.
- B2B SaaS Companies:Deliver faster, source-backed customer support and reduce time-to-resolution for product users.
- Developers / Engineering Teams:Integrate logs, commits, and issues to surface technical context and resolve developer-focused tickets.
- Fintech Teams:Operate in regulated contexts with self-hosting and compliance features to automate sensitive customer workflows.
- Enterprise IT:Deploy self-hosted agents, manage integrations at scale, and maintain SLAs and data governance.
Pricing Plans
Separate basic offering for smaller teams (listed on page as $499/mo).
- ✓Entry-level offering; exact limits not fully enumerated on page
Entry-level team plan with core features and limited monthly usage (billed yearly).
- ✓Messages up to ~1,000/mo
- ✓Workflows: 5
- ✓Agent Tools: 5
- ✓Knowledge searches ~1,000/mo
- ✓Implementation/self-hosting/integrations limited
Expanded team plan with higher limits for messages, workflows, and agents (billed yearly).
- ✓Messages up to ~2,500/mo
- ✓Workflows: 25
- ✓Agent Tools: 25
- ✓Knowledge searches ~2,500/mo
Scaling plan for larger teams with substantially increased usage limits.
- ✓Messages up to ~5,000/mo
- ✓Workflows: ~100
- ✓Agent Tools: ~100
- ✓Knowledge searches ~5,000/mo
Enterprise-grade plan with high usage limits and unlimited integrations/support.
- ✓Messages up to ~10,000/mo
- ✓Workflows ~250
- ✓Agent Tools up to 500
- ✓Knowledge searches ~10,000/mo
- ✓Self-hosting offered
- ✓Custom integrations and implementation support
Customizable plan — contact sales to discuss tailored pricing, limits, and add-ons.
- ✓Custom pricing
- ✓Custom limits
- ✓Implementation support available on request
Pros & Cons
✓ Pros
- ✓No-code workflow builder for building agent behaviors without engineers
- ✓Actionable agents (can take real-time actions like refunds, ticket creation, log investigations)
- ✓Rich integrations (Slack, Intercom, Zendesk, Discord, Teams, Jira, GitHub, Datadog, Sentry, etc.)
- ✓Supports self-hosting on AWS/Azure/GCP for data control and compliance options
- ✓Emphasis on security and compliance (encryption, GDPR/CCPA, SOC-2 pursuit, SLAs, incident response)
- ✓Agent-backed answers include sources (transparency/trust)
✗ Cons
- ✗Pricing page and plan presentation are somewhat cluttered/duplicative and can be confusing
- ✗Pricing is mostly tailored and enterprise-focused (may be costly for small teams)
- ✗No clear public free tier or trial available
- ✗Documentation hub isn’t fully surfaced or sometimes returns limited content
Compare with Alternatives
| Feature | Duckie | Chatbase | GPTBots |
|---|---|---|---|
| Pricing | $499/month | $40/month | N/A |
| Rating | 8.4/10 | 8.3/10 | 8.0/10 |
| Agent Autonomy | Yes | Yes | Yes |
| Real-time Actions | Yes | Yes | Partial |
| Knowledge Sync | Yes | Yes | Yes |
| No-code UX | Yes | Yes | Yes |
| Multi-channel Deployment | Yes | Yes | Partial |
| Model Management | Partial | Yes | Yes |
| Governance Controls | Yes | Partial | Partial |
| Continuous Training | Yes | Yes | Yes |
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