Hear is an enterprise conversation-intelligence platform built for contact centers. The platform focuses on real-time transcription, NLP-driven summarization, automated QA, compliance monitoring, routing/operational insights and predictive analytics, which Hear describe as an "intelligence fabric" spanning training, live operations and reporting. Differentiators called out on the site include dual-model verification to improve output accuracy, multi-speaker handling, customizable summary formats, privacy-first automatic redaction, the ability to analyze 100% of interactions, and prebuilt integrations with major contact-center and CRM platforms. The Trust Center and privacy policy describe a formal security program (Secure SDLC, annual/third-party penetration testing, vulnerability scanning, monitoring/logging, RBAC with centralized identity provider, MFA, privileged access controls, production segregation, BC/DR tests and backups) and encryption (TLS 1.2+ in transit and AES-256 at rest). The site references a Data Processing Addendum (DPA) and GDPR-ready language. Major gaps on the public site: no published pricing plans or public free-trial information (pricing page exists but no published plans), no publicly linked technical API reference/SDK/webhook specs, and no publicly downloadable SOC2/ISO certificates (Trust Center lists controls and testing but formal audit reports should be requested). The site includes pages for product overview, conversation intelligence, automated QA, predictive analytics, case studies, partner integrations, blog/insights, and a primary "Get a demo" CTA. Recommended next steps from the collected notes: request a personalized demo and live walkthrough of required modules; request pricing/commercial tiers, sample contract and DPA; request technical documentation (API reference, connector list, data flow and webhook details); request SOC2/ISO or equivalent evidence and pen test reports; confirm data residency, retention and deletion policies and on-prem/private-cloud options if required; define pilot scope, KPIs and SLAs with Hear.