Observe.AI is an enterprise conversation-intelligence / GenAI platform for contact centers offering VoiceAI Agents (conversational voice agents), ChatAI, real-time agent assist (AI copilot), post-interaction automation (Auto QA, automated scoring, coaching workflows, after-call summaries) and Business Insights (enterprise analytics, KPI dashboards, workflow automation). The platform emphasizes end-to-end automation, governance, and enterprise integrations. Vendor claims include 350+ enterprise customers, 95% adoption in deployments, and design to scale from hundreds to 100k agents. Funding and company size referenced: approximately $213M raised (Series C cited) and ~315 employees, with offices in Redwood City (275 Shoreline Drive) and Bangalore. Claimed deployment speed on platform materials: “as little as six weeks” for integrations/deployment. Core modules: VoiceAI Agents (inbound/outbound conversational voice agents for authentication, issue resolution, natural dialog), Real-time AI (agent assist/copilot for live interactions with sentiment-aware prompts), Post-interaction AI (Auto QA, automated scoring, coaching workflows, after-call summaries), Business Insights (enterprise analytics and cross-functional reporting), and AI Copilots (real-time guidance + automated workflows tied to VOC insights). Governance and safety features are called out: guardrails for on-topic behavior, LLM-as-a-judge, drift detection, test & safe-rollout capabilities, and audit trails. Security and compliance: references to ISO 27001:2013, SOC 2 Type II, GDPR, CCPA, and mentions of HIPAA and PCI DSS considerations. Architecture and controls described include hosting on AWS (production & staging), AES-256 encryption for customer data (in transit and at rest), per-customer S3 buckets with unique encryption keys, RBAC, MFA, extensive logging, 24/7 network monitoring, secure SDLC with SAST/DAST, security architecture sign-off, continuous internal and annual external penetration testing, vulnerability scanning, PII masking and data-governance features, and audit trails for conversations and model reasoning. Security contact provided: [email protected]. The vendor states they can provide executive summaries of external pentests on request. Integrations & developer resources: Observe.AI lists CCaaS, CRM, BI and other enterprise integrations. API docs are available at https://api-docs.observe.ai/ and an integrations page at https://www.observe.ai/integrations. Additional resources include a SCIM configuration guide PDF and platform/product documentation and blogs. Pricing & procurement: Observe.AI uses a subscription / enterprise sales model. There are no public per-seat/per-agent/per-conversation prices or free-trial details on the site; all plans require contacting sales. Observed plan/tier names (descriptions only) are VoiceAI Agents, Real-time AI, Post-interaction AI, Enterprise Advanced (Real-time + Post-interaction + insights), and Enterprise Unlimited (adds call summarization, Knowledge AI, etc.). For pricing and demos the vendor directs users to request a demo or contact sales via https://www.observe.ai/demo and https://www.observe.ai/contact-us. Use cases and vendor-stated outcomes: typical use cases called out include customer service automation, sales conversion lift, QA automation, agent coaching, and compliance monitoring. Vendor-stated illustrative metrics shown on platform materials include ~20% lift in sales conversions, 23% reduction in average handle time (AHT), 97% improvement in compliance adherence, and 55% improvement in customer sentiment. Notable gaps to confirm: no public unit prices (per-seat, per-conversation, per-agent), no public free trial or self-serve pricing, and procurement/security requests to make: SOC 2 report, HIPAA BAA if required, ISO certificate, data processing addendum, and recent external penetration test report/executive summary. Confirm deployment time and integration effort for specific stacks (CCaaS, CRM, on-prem components).