Overview
Hona is an AI-powered client-communication platform marketed to law firms as a 24/7 AI receptionist, client portal, and case tracker. Key publicly documented modules and capabilities include a Voice AI receptionist for 24/7 call intake and automated voice intake; Leads, a branded webchat to capture leads and automate follow-up with syncing into firm CRMs; Engage, which provides automated forms and e-signatures to onboard clients and reduce manual data entry; and a Client Portal / Case Tracker that offers real-time case tracking, automated text updates, and workflow triggers. The site emphasizes integrations with CRM and CMS systems but the public pages reviewed summarize integration capability rather than listing specific partner integrations. Claimed benefits on the site include reduced phone volume, fewer repetitive communications, approximately 50% increase in bandwidth for case managers, ~100 hours saved per week via automated forms, and a reported 57% increase in 5-star Google Reviews after 30 days using Engage. Publicly available contact and legal information includes an email ([email protected]), a physical address (553 Timpanogos Cir Suite 2300, Orem, UT 84097), and links to Privacy Policy and Terms of Use in the site footer. A Crunchbase entry (referenced) lists the legal name as Hona Software, Inc. and founders as Joshua Christensen, Manny Griffiths, and Matt McClellan; the marketing site itself does not list founders or founding year. What could not be found on public pages reviewed: concrete pricing plans or per-seat/per-month pricing, a detailed list of specific CRM/CMS partner integrations on the pages reviewed, public security/compliance attestations (e.g., SOC 2, HIPAA), and technical API documentation or developer integration docs. Recommended next steps from the review include requesting a demo and formal pricing from sales, obtaining a detailed integrations list and API/technical docs, confirming security/compliance details, and requesting customer references, contract templates, and DPAs as needed.
Key Features
Voice AI receptionist
24/7 automated voice intake and call intake to reduce phone volume and repetitive communications.
Leads (branded webchat)
Branded webchat to capture leads, automate follow-up, and sync lead data into firm CRMs.
Engage (forms & e-sign)
Automated forms and e-signatures to onboard clients, reduce manual data entry, and save time.
Client Portal / Case Tracker
Real-time case tracking for clients with automated text updates and workflow triggers.
Integrations
Public site emphasizes integrations with CRM and CMS systems; detailed partner list not present on reviewed pages.
Operational benefits & metrics
Site claims reduced phone volume, ~50% increase in bandwidth for case managers, ~100 hours saved/week, and a reported 57% increase in 5-star Google Reviews after 30 days using Engage.


Who Can Use This Tool?
- Law firms:Automate client communication, intake, onboarding, case tracking, and review generation for law firms of varying size.
Pricing Plans
No public pricing or free trial listed; site invites visitors to request a demo and contact sales for quotes and plans.
- ✓Pricing provided by quote
- ✓Demo / sales conversation required
- ✓Custom setup and seat counts
Pros & Cons
✓ Pros
- ✓24/7 AI receptionist reduces phone volume and repetitive communications
- ✓Leads webchat automates lead capture and CRM sync
- ✓Engage automates forms and e-signatures, reducing manual data entry
- ✓Client Portal provides real-time case tracking and automated updates
- ✓Site-reported metrics: ~50% increased bandwidth for case managers, ~100 hours saved/week, 57% increase in 5-star Google Reviews (reported after 30 days using Engage)
✗ Cons
- ✗No public pricing plans, per-seat, or per-month pricing visible on pricing page
- ✗No detailed list of specific CRM/CMS partner integrations on reviewed pages
- ✗No publicly visible security/compliance attestations (e.g., SOC 2, HIPAA) in reviewed materials
- ✗No technical API documentation or developer integration docs found on public pages
- ✗Marketing site does not list founders or founding year (third-party Crunchbase entry used for that information)
Compare with Alternatives
| Feature | Hona | OneAI | Expertise AI (formerly Chatsimple) |
|---|---|---|---|
| Pricing | N/A | N/A | $80/month |
| Rating | 8.4/10 | 8.2/10 | 8.2/10 |
| Voice Receptionist | Yes | Yes | Partial |
| Chat Lead Capture | Yes | Partial | Yes |
| Client Portal Sync | Yes | No | No |
| E-sign Workflows | Yes | No | No |
| Legal Context Fit | Designed for law firms | Enterprise call-center focus | B2B demand conversion focus |
| Integrations & APIs | CRM integrations and connectors | API-first with VPC and SOC2 | CRM integrations and API available |
| Analytics & Metrics | Operational metrics and case analytics | Conversation analytics and call metrics | Analytics dashboard and visitor insights |
| Human Handoff | Partial | Yes | Yes |
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AI-powered receptionist, client portal, and case tracker for law firms to automate intake, updates, and client communications.