Overview
Modulate provides real-time conversational voice intelligence with two flagship products: ToxMod for proactive, voice-native moderation and VoiceVault for real-time voice fraud/scam detection. ToxMod offers triage, severity scoring, annotated conversational context, sarcasm and emotional nuance detection, and real-time escalation to improve moderation efficiency and retention. VoiceVault analyzes both content and delivery/prosody (emotion, urgency, stress indicators) to prioritize, categorize, and escalate suspicious conversations for validations or routing to trained agents. The platform emphasizes privacy-first design (anonymization and strict data deletion policies), enterprise readiness (ISO 27001 claimed, compliance support for COPPA, PCI-DSS, and EU regulatory readiness), multilingual coverage (18+ languages), and large-scale operation (claims of ~200M hours of voice analyzed and support for millions of simultaneous conversations). Deployment is advertised as plug-and-play with integrations (including a noted Twilio integration) and fast setup (examples say setup in under a day). Target customers include game studios, social platforms, contact centers, banks, insurers, gig platforms, logistics, and other enterprises with voice channels. Pricing includes a free Starter plan for experimentation, several subscription tiers, usage-based add-ons, and custom enterprise options; enterprise quotes and single-tenant options require contacting sales.
Key Features
Real-time voice-native moderation (ToxMod)
Proactive moderation that analyzes voice (not just transcripts) to flag toxicity, sarcasm, emotional nuance, and intent with annotated context and escalation.
Real-time voice fraud detection (VoiceVault)
Scalable detection of fraud, scams, and social engineering using conversational analysis of content and delivery (prosody, stress, urgency).
Privacy-first design
Emphasis on anonymization, strict data deletion policies, and an explicit statement not to sell or rent data; ISO 27001 claimed.
Enterprise scale and multilingual support
Claims of analyzing ~200M hours of voice, supporting millions of simultaneous conversations, and coverage for 18+ languages.
Plug-and-play integrations
Integrations and plug-ins for existing voice infrastructures and moderation workflows (including announced Twilio integration).
Fast deployment and support
Advertised quick setup (examples under a day) with 24/7 enterprise support and higher-tier launch/community manager support.
Who Can Use This Tool?
- Game studios:Real-time moderation and escalation to maintain safe voice interactions and retain users.
- Social platforms:Automated voice moderation to reduce toxic behavior and provide annotated context for moderators.
- Contact centers:Fraud detection and conversation prioritization with real-time escalation to trained agents.
- Banks & insurers:Scalable voice fraud and social engineering detection to protect financial transactions and customers.
- Gig platforms & logistics:Protect voice channels from abuse and fraud while integrating into existing workflows.
Pricing Plans
Free starter plan with one-time included hours for evaluation.
- ✓1,500 included voice hours (one-time)
- ✓Additional hours priced at $0.075/hr
- ✓Supports 1 language
- ✓Basic moderation features for experimentation
Mid-tier subscription with monthly included hours and expanded support.
- ✓50,000 included voice hours (monthly)
- ✓Additional hours $0.12/hr
- ✓18 languages
- ✓Automated escalation and extended support
- ✓Community manager support at launch
Higher-tier subscription with expanded insights and escalation capabilities.
- ✓100,000 included voice hours (monthly)
- ✓Additional hours $0.11/hr
- ✓18 languages
- ✓Expanded data insights and escalation capabilities
Top-tier plan with highest included hours, priority support, and single-tenant options.
- ✓200,000 included voice hours (monthly)
- ✓Additional hours $0.10/hr
- ✓18 languages
- ✓Top-tier support, single-tenant available, priority development
Custom enterprise pricing and terms with prioritized feature development.
- ✓Custom pricing and included hours
- ✓Enterprise terms and SLAs
- ✓Single-tenant and prioritized feature development options
Pros & Cons
✓ Pros
- ✓Real-time, voice-native moderation and fraud detection (analyzes delivery/prosody as well as content).
- ✓Privacy-first claims with anonymization and strict data deletion policies; ISO 27001 claimed.
- ✓Enterprise-scale operation and multilingual support (18+ languages).
- ✓Plug-and-play integrations and fast deployment (advertised under a day) with 24/7 enterprise support.
✗ Cons
- ✗Enterprise pricing, single-tenant options, and some features require contacting sales for exact quotes.
- ✗Some items (single-tenant, server-side SDK availability) may vary by tier and are not fully specified on public pages.
Compare with Alternatives
| Feature | Modulate | PolyAI | Hear.ai |
|---|---|---|---|
| Pricing | $5000/month | N/A | N/A |
| Rating | 8.4/10 | 8.5/10 | 8.2/10 |
| Detection Latency | Yes | Yes | Yes |
| Fraud Detection | Yes | No | No |
| Moderation Scope | Voice-native moderation focus | Contact center focused moderation | Contact center QA and compliance focus |
| Privacy Controls | Yes | Yes | Yes |
| Multilingual Coverage | Enterprise multilingual support | Strong multilingual agent support | Multi-speaker multilingual handling |
| Controls & Tuning | Enterprise controls and customization | Voice-first controls and tuning | Configurable summaries and QA controls |
| Incident Escalation | Yes | Partial | Partial |
| Integrations & APIs | Yes | Yes | Yes |
