Olark is a web-based live chat platform emphasizing accessibility (WCAG 2.1 AA), integrations, and AI augmentation of agents. Core capabilities include a customizable chatbox (themes, position, sizing, RTL), pre- and post-chat surveys, file uploads, visitor details and page tracking, greeters, offline/contact forms, targeted greetings, routing rules, canned responses, chat transfer, per-agent limits, and groups. Olark offers AI automation and a Chatbot CoPilot for routine responses and workflow automation (with more advanced AI available in Pro). Analytics and reporting include real-time metrics, chat volume, transcripts, tagged searches, export/email summaries, and GA4 integration. A drag-and-drop form builder supports pre-chat and offline forms to collect visitor data. Cobrowsing and other PowerUps are offered as add-ons (cobrowsing commonly cited at $99/month; other PowerUps roughly $29–$99/month). Integration options include 100+ plugins and a comprehensive JavaScript API for localization, per-page configuration, attaching custom data, and custom click-to-chat behavior. The widget can be installed across multiple domains/subdomains without per-domain pricing increases. Pricing includes a Free tier (limited), a Standard plan starting at $29/agent/month, and a Pro plan with custom pricing and enterprise features (advanced AI, all PowerUps, dedicated account manager, priority support, professional services). Billing options include monthly, or 1- or 2-year commitments with discounts; enterprise agreements may allow invoice/PO. Security and privacy features include AES encryption for transcripts and sensitive data, offsite backups on AWS, GDPR consent and data redaction options, IP blocking, PCI-compliant Stripe payment processing (the chat widget is not PCI-certified for collecting card numbers), admin/operator roles, access controls and logging. Public materials do not list SOC/ISO certifications; organizations requiring formal certifications should verify with sales. Support includes email and chat support and self-serve docs for standard plans; Pro/Enterprise customers receive dedicated account management, live training, and professional services. Developer notes: Olark provides a full client-side JavaScript API enabling deep customization, localization, analytics callbacks, and cross-domain embedding. The platform is web-based and supports modern browsers with a simple JS snippet install and CMS plugins available. Recommended verification points before enterprise adoption: confirm Pro pricing and exact PowerUp packaging, request security documentation (SOC2/ISO/DPA/data residency) if required, confirm PCI-related constraints for card data handling in chats, and request SLA/uptime and enterprise support terms in sales conversations.