TheyDo's Journey AI is an AI-driven journey-management platform that continuously mines incoming customer feedback, surfaces and enriches insights within a journey context, and provides prioritized, actionable journey insights in near real time. Core capabilities include continuous AI insight mining, a journey-graph retrieval-augmented generation (RAG) approach for journey-contextual retrieval, live-updating journey maps, insight scoring and prioritization (sentiment, recurrence, variability), automatic journey and insight summarization, automation and storyboard generation, multi-step decision workflows to align work to business KPIs, and an integrations-focused Data Hub for ingesting interviews, surveys, support logs, and VoC tools. Security and privacy claims listed on public pages include ISO 27001, GDPR compliance, and SOC 2 Type 1. The site references private-cloud model options and EU-based storage/residency, and states customer data is not shared with third parties or used to train public models per site copy. Pricing is presented as tiered enterprise offerings with a publicly described 30-day trial, but no public per-seat or per-month list prices are published; TheyDo asks prospects to request custom quotes via a Discovery Discussion. Publicly described pricing tiers/entitlements include: a 30-day Trial (5 users, ~10 journeys, 1 journey framework, unlimited viewers, core Journey AI features, community support), a Management tier (unlimited users, ~20 included journeys, integrations & governance tools, customer success and live support, expanded mapping/management capabilities), and a Strategic/Enterprise tier (SSO and advanced governance, data-warehouse/enterprise connections, unlimited workspaces, custom taxonomy/templates/scoring, dashboards/exports/custom branding, legal & security review support, VOC integrations, dedicated onboarding/support). Known public gaps: no published per-seat/per-month prices, limited technical detail about APIs/full integration lists/model specifics/data-volume limits, and enterprise SLA/implementation timelines that appear to be negotiated case-by-case. Recommended next actions: schedule a Discovery Discussion for custom pricing/quote, request a technical demo and explicitly ask about required integrations, APIs, model hosting, and security artifacts, or request the 30-day trial and confirm trial limits relevant to your use case. Optional next-step services noted by the investigator: drafting intake answers for the TheyDo discovery form, preparing a checklist of technical and contractual questions for a demo (security, integrations, SLAs, export formats, data retention), and attempting to locate additional public case studies or integration lists on request.