Overview
Vocea is an AI voice assistant designed for service providers (trades, auto shops, HVAC, plumbing, and related fields) to answer calls, book/confirm/modify/cancel appointments, and keep calendars in sync. It emphasizes 24/7 availability, quick onboarding with four steps (setup a phone number, add a calendar, let the assistant manage bookings, start using), prevention of double-bookings, and real-time calendar synchronization. It integrates with common calendars and CRMs and supports no-code setup along with an API for deeper integrations. Pricing is subscription-based with monthly or annual billing, and there is no public free trial noted. Public plans include Basic, Business, and Enterprise with varying capacities, analytics, and plan types (individual, team, enterprise). Billing auto-renews and Terms mention no refunds for unused portions of a billing period. Vocea also lists integrations such as Google Calendar, Calendly, Cal.com, and an API-based CRM, and references Slack and Trello in its Terms. Support and account details are provided on the Terms and Contact pages.
Key Features
Voice-based call handling
Answers incoming calls, books/modifies/cancels appointments, and sends confirmations without human intervention.
Real-time calendar sync
Updates calendars across tools and CRMs to prevent double-bookings.
Integrations
Supports Google Calendar, Calendly, Cal.com and API-based CRM integrations; Slack and Trello mentioned in Terms.
Workflow automation
Routes bookings to the appropriate team member by availability or service type.
Productivity & analytics
Reminders, notifications, analytics dashboards, and collaboration features.
Setup & API
Quick no-code setup with an API option for deeper integrations.
Who Can Use This Tool?
- service providers:handle calls, schedule appointments, and keep calendars synced for service-based businesses.
Pricing Plans
Entry-level; core tools, Calendar Sync, Reminders, Collaboration, Notifications, Productivity Insights
- ✓Calendar Sync
- ✓Reminders
- ✓Collaboration
- ✓Notifications
- ✓Productivity Insights
- ✓Task Management limit: 10
- ✓Analytics limit: 10
For small teams; expanded capacity and analytics
- ✓Expanded capacity
- ✓Analytics
- ✓Task Management limit: 25
- ✓Analytics limit: 25
- ✓For small teams
Unlimited capacity and advanced tools for larger organizations
- ✓Task Management: Unlimited
- ✓Analytics: Unlimited
- ✓For large organizations
Pros & Cons
✓ Pros
- ✓Clear pricing with listed plans and no public free trial
- ✓Broad integration mentions including Google Calendar, Calendly, Cal.com, and API integrations
- ✓24/7 availability and quick onboarding
- ✓No-code setup option and API for deeper integrations
- ✓Positive social proof via testimonials and case examples
✗ Cons
- ✗Some features page returned a 404 during crawl
- ✗No explicit public user-review pages surfaced (G2/Capterra/Trustpilot not found in site results)
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