Overview
Wizr AI is an enterprise-focused platform that builds, deploys, and runs autonomous AI agents and AI-powered workflows to transform customer experience (CX) and back-office operations. The product ships with pre-built, domain-specific agents (Customer Support, Sales & Marketing, ITSM, Mortgage, Recruitment, Legal), a workflow builder that composes LLMs, data, APIs and automations, and orchestration/monitoring (Cx Control Room). The platform emphasizes rapid deployment, data interoperability, strong governance, and enterprise security (SOC 2 Type 2 and ISO 27001), with use cases that include ticket triage/auto-resolution, agent assist, document summarization/extraction, sentiment analysis, and automated workflows. Marketing materials cite measurable outcomes (up to 55% faster outcomes, up to 10x productivity in case studies). Observed commercial model and site behavior: Public pricing and tiered plans were not found (pricing page returns 404) and the site uses demo/request-a-demo CTAs for enterprise engagement. Public developer documentation or platform SDKs were not located; APIs are implied by integration/connector references but explicit developer platform docs were not found. Several pages that would normally contain details (pricing and some features pages) returned 404s during extraction, which likely indicates gated content behind demo/contact or site navigation/content maintenance. Security and governance are emphasized as central pillars (SOC 2 Type 2, ISO 27001).
Key Features
Autonomous AI Agents (Auto Solve)
Agents that can autonomously resolve common customer issues, triage and potentially resolve a significant portion of tickets automatically by automating resolution flows using pre-built logic, knowledge access, and workflows to reduce manual handling and improve speed.
Agent Assist (Human-in-the-loop assistance)
Real-time suggestions, response drafting, and context surfacing for human support agents; provides suggested replies, knowledge retrieval, and auto-draft capabilities to boost agent productivity and consistency.
Cx Control Room (Orchestration & Monitoring)
Centralized management, orchestration, and performance monitoring of deployed agents and workflows; enables governance, agent lifecycle management, visibility into metrics, and operational control across agents.
Wizr Studio / Pre-built Solutions
Packaged modules and domain-specific workflows for Customer Support, Sales, ITSM, Legal, and more; plug-and-play templates and agents that can be configured quickly to enterprise processes and data sources.
Security & Compliance
SOC 2 Type 2 and ISO 27001 aligned security posture with access controls, encryption in transit and at rest, audits and monitoring to meet enterprise regulatory requirements.
Workflow Builder & Data Integrations
Compose LLMs, data connectors, APIs and automations into complex workflows; allows combining internal data, SOPs and external systems into automated workflows and approval chains.
Who Can Use This Tool?
- Customer Support Teams:Automate ticket triage, deflection, and agent assist to improve response speed and CSAT.
- IT & Operations:Automate ITSM workflows, incident triage and resolution, and reduce manual operational overhead.
- Enterprise Product & CX Leaders:Deploy AI agents across channels to boost productivity and measure ROI in support and operations.
- Legal & Compliance Teams:Summarize documents, extract policy-relevant information, and streamline review and approval workflows.
- Sales & Marketing Teams:Leverage pre-built agents to automate outreach, personalize responses and manage knowledge-driven workflows.
Pricing Plans
Pricing information is not available yet.
Pros & Cons
✓ Pros
- ✓Enterprise-grade security and compliance: SOC 2 Type 2 and ISO 27001 certifications are prominently highlighted.
- ✓Pre-built, domain-specific agents and modules for fast deployment across CX, ITSM, Legal, Sales, and more.
- ✓Focus on measurable ROI and productivity (marketing cites up to 55% faster outcomes, ticket deflection and productivity improvements).
- ✓Integrated orchestration and monitoring (Cx Control Room) and governance to control agent data access.
- ✓Features for both autonomous automation (Auto Solve) and human augmentation (Agent Assist).
✗ Cons
- ✗No publicly available pricing or plan details (pricing page returns 404), requiring demo/contact for pricing.
- ✗Limited public self-serve documentation or developer docs discovered during extraction (Documentation: Not found).
- ✗Appears focused on enterprise customers; not designed for casual/small-team self-serve use without enterprise engagement.
- ✗Some product pages can return 404 (observed pricing and one features page), indicating occasional site navigation gaps.
Compare with Alternatives
| Feature | Wizr.ai (Wizr AI) | Lyzr | Yellow.ai |
|---|---|---|---|
| Pricing | N/A | $99/month | N/A |
| Rating | 8.3/10 | 8.2/10 | 8.5/10 |
| Agent Autonomy | Yes | Yes | Yes |
| CX Channel Support | Partial | Partial | Yes |
| Orchestration & Monitoring | Yes | Yes | Yes |
| Human-in-the-loop | Yes | Partial | Partial |
| Prebuilt Solutions | Yes | Yes | Partial |
| Data & Integrations | Yes | Yes | Yes |
| Observability & Analytics | Yes | Yes | Yes |
| Security & Compliance | Yes | Yes | Yes |
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