Yuma (https://yuma.ai) is an e‑commerce–focused AI platform that provides agentic AI to automate support tickets, power on‑site Sales AI, and deliver real‑time personalization to boost revenue and CSAT. It is positioned specifically for e‑commerce help desks and storefronts with emphasis on the Shopify ecosystem and marketed as an outcome/performance‑driven automation layer that executes real actions (refunds, reships, order edits, subscription operations). Core product capabilities include AI agents that manage tickets end‑to‑end (retrieve order data, verify policies, respond in brand voice, escalate to humans), specialized autopilot agents for refunds/returns/VIP care, a drag‑and‑drop process/flow builder with custom actions (webhooks, Sheets, ERP updates), a Conversations Panel/Hub with unified thread view and AI highlights for QA/coaching, and staged/gradual rollout controls by channel/region/traffic slice. Governance and safety features referenced include guidelines, safety guard, AI disclosure, hard limits, and fraud shield. Additional platform elements mentioned: Source Manager, Fact Snippets, Q&As, Global Search, Automation Health, Metrics Dashboard, Insights Advisor, CSAT Pulse, Package Tracker, Media Brain, Invoice Maker, multilingual brand voice, and multi‑store support. Sales/Revenue features include an on‑site FAQ/product page widget and other revenue‑driving features (recommendations, potential RPV/CVR/AOV lifts referenced qualitatively). Integrations and installs are described as one‑click/quick installs (often “5 minutes”) for platforms and partners such as Shopify, Gorgias, Zendesk, Front, Kustomer, Gladly, WooCommerce, Recharge, Loop Returns, Yotpo, Klaviyo, ShipStation, ShipBob, Bigblue, Shipup, Seal Subscriptions, Skio, Subscribfy and more. Integrations enable live reads of orders/inventory/customer data and automated actions via help‑desk integrations or API. Pricing and trials: marketing emphasizes a performance / usage‑based (pay‑for‑performance) model tied to resolved tickets and ticket bands; public per‑plan prices are not published on the site and visitors are asked to contact sales or book a demo for details. A free 30‑day trial is repeatedly advertised (language: “start free 30‑day trial” / “cancel anytime without being charged”). Company background: the founder launched a first AI support app on Gorgias in Nov 2022; Yuma participated in Y Combinator (W23 is noted). Publicized metrics include >1M tickets resolved and rapid scaling across merchants. Reported funding includes a $5M raise (press coverage noted, Oct 2024). Team hubs cited are Boston and Barcelona. Contact & demo: site includes a “Get in Touch” contact form and office listing; a Boston address is shown: 245 Main Street, 2nd floor, Cambridge, MA 02142, USA. Sales/demo is the route to obtain detailed pricing and contractual terms. Documentation / developer resources: integration pages and partner integration docs are referenced; embeddable widgets (“three lines of code” use case) and integration‑level guides are present. A centralized public developer docs portal or public API pricing page was not located in the crawl results; the site points to integration pages and sales/engineering for API/developer docs or signup access. Observed gaps / items to confirm with Yuma: exact pricing tiers and per‑ticket/per‑band rates (not public), SLA and enterprise contract terms (including minimum commitments), detailed API docs/developer keys and webhook/event schemas (not found publicly), data residency and security/compliance contractual specifics (site claims enterprise‑grade security but contractual details should be requested), and an official contact email (external snippets referenced founder emails — verify via the official contact form). Recommended next steps: book a demo via the site to obtain pricing quotes and exact pricing model for your ticket volumes; during demo/RFP request an example contract with ticket bands, expected ROI math for your volumes, API/developer docs, and an implementation checklist; consider starting the advertised free 30‑day trial and request a staged rollout to measure automation health and CSAT impact. Note: information above is taken from the collected notes and site materials referenced in the provided text. No public per‑plan prices or centralized public API docs were found in the provided materials.