eesel.ai provides AI-driven tools for customer service and frontline support, including multichannel AI agents, an AI copilot, automated triage, a website/app chat bubble, internal chat access, and email drafting. The platform integrates with existing helpdesks and knowledge sources (tickets, help centers, docs, macros) and can connect to internal tools and APIs for real-time data lookups and actions. It supports training on websites, documents and past tickets, continuous improvement via interactive feedback and simulations, and out-of-the-box reporting (deflection, cost savings, CSAT) and rollout controls (gradual deployment, simulations). Integrations listed on the site include major helpdesks (Zendesk, Freshdesk, Gorgias, HelpScout, Intercom, Jira), knowledge/collaboration sources (Confluence, Google Docs, Notion, Guru), messaging platforms (Slack, Microsoft Teams), and e-commerce/tools (Shopify, Magento, Airtable). The pricing model is a subscription-style, all-in-one offering with three core tiers (Team, Business, Custom) plus add-ons and a 7-day free trial. Security and privacy controls include encryption at rest and in transit, SOC 2 Type II noted on the pricing page, user-controlled data sharing, and an EU data residency option on the Business plan. Documentation and support are available via a public docs site, blog, and contact/demo/trial actions. Source pages visited include the homepage, pricing, product pages, docs, and several integration example pages.