Overview
Clarion AI (site: https://www.clarionhealth.ai/) is a conversational AI platform for healthcare that automates phone-based workflows and routine patient communications so clinical staff can focus on in-person care. From the live homepage the product is positioned to convert inquiries into bookings, fill schedule gaps, reduce no-shows, capture after-hours demand, and generally reduce administrative burden. Core capabilities called out on the homepage include handling inbound patient inquiries (scheduling, billing, refills, routine questions), outbound waitlist outreach to fill openings, appointment reminders and no-show reduction, post-visit check-ins and follow-ups, routine medication refill processing, and accepting payments over the phone. Channels explicitly mentioned are voice (phone), SMS, and web conversational channels. Integrations and technical connectivity noted on the homepage include support for working with existing phone systems / call forwarding, EHR integration support with HL7 and FHIR mentioned, and a secure RESTful API. Deployment/onboarding claims rapid launch (go-live in 1–2 weeks) with a dedicated onboarding team. The homepage describes an outcome-based / usage-based pricing approach (they state they charge only when the AI successfully resolves a patient issue); no public flat plans or tier pages are available on the site. Language support listed is English and Spanish, with additional languages planned. Security and privacy claims include encryption, strict access controls, audit trails, and detailed conversation logs for QA/transparency. The product emphasizes customization of patient journeys, tailoring to clinical protocols and brand voice, training the AI to reflect staff personality, and context-rich handoffs to humans. Reporting and monitoring include dashboards and metrics to track performance and automation effectiveness. Missing or unavailable items: multiple standard subpages returned 404 (the following paths returned 404 when attempted: /pricing, /about, /features, /docs, /contact, /integrations). As a result, there were no accessible detailed public pricing tiers, developer/API reference pages, downloadable documentation, explicit supported EHR connector lists, SLAs, explicit compliance/certification documentation (e.g., HIPAA specifics), or direct contact details at those standard URLs. The homepage provides high-level claims and overview but many technical, legal, and commercial details are not publicly available at the attempted URLs. Recommended next steps (from the original collection): use homepage CTAs (Request demo / Contact / Get started) to obtain detailed pricing examples, supported EHR connectors and integration checklist, security/compliance documentation (BAA/HIPAA language), API docs or developer access, and SLA/uptime and support details; search company LinkedIn or public listings for contact details. No contact email or pricing pages were found during the attempted collection; this summary strictly reflects only the live homepage content and the missing pages.
Key Features
Inbound patient handling
Handles inbound patient inquiries such as scheduling, billing, refills, and routine questions via conversational AI.
Outbound waitlist outreach
Automates outreach to waitlists to fill openings and reduce vacant slots.
Appointment reminders & no-show reduction
Sends reminders and manages confirmations to reduce no-shows and improve scheduling efficiency.
Post-visit follow-ups
Conducts post-visit check-ins and follow-ups to support care continuity.
Medication refill processing
Supports routine medication refill requests and processing through conversational flows.
Payments over phone
Accepts payments via phone as part of conversational flows.


Who Can Use This Tool?
- Clinics:Automate patient communications and call handling to reduce administrative burden and improve scheduling efficiency for clinics and small practices.
- Health systems / Enterprises:Scale phone- and message-based automation across sites to reduce hold times, improve patient experience, and lower administrative costs for larger health organizations.
Pricing Plans
Custom pricing model that charges based on successful resolution/outcomes; no public flat-tier pricing found on the website.
- ✓Charges when AI successfully resolves an issue (as stated on homepage)
- ✓Usage/outcome-based billing rather than published flat tiers
- ✓Custom onboarding and implementation support
Pros & Cons
✓ Pros
- ✓Automates common phone-based and messaging workflows for healthcare to reduce administrative burden
- ✓Supports voice, SMS, and web conversational channels
- ✓EHR integration support mentioned (HL7, FHIR) and provides a secure RESTful API
- ✓Claims rapid onboarding and go-live (1–2 weeks) with dedicated onboarding team
- ✓Emphasizes security measures (encryption, access controls, audit trails) and transparency through logs
- ✓Customizable patient journeys and context-rich handoffs to humans
✗ Cons
- ✗Multiple expected public pages returned 404 (/pricing, /about, /features, /docs, /contact, /integrations), limiting available details
- ✗No public detailed pricing tiers, examples, or clear definition of 'successful resolution' available on the site
- ✗No accessible public API reference or downloadable developer docs at the attempted URLs
- ✗No explicit SLAs, uptime/support details, or published compliance/certification documentation available at those URLs
- ✗No direct contact details found at the standard URLs attempted
Compare with Alternatives
| Feature | Clarion AI | OpenCall AI | Infinitus Systems |
|---|---|---|---|
| Pricing | N/A | $380/month | N/A |
| Rating | 8.2/10 | 8.2/10 | 8.4/10 |
| Omni-channel Outreach | Yes | Yes | Partial |
| EHR Integration Depth | HL7/FHIR deep integration | EHR/PMS integration | EHR integrations supported |
| Campaign Automation | Yes | Yes | Partial |
| Clinical Validation | No | No | Partial |
| Payments Processing | Yes | No | No |
| Analytics & Outcomes | Reporting and dashboards | Analytics and reporting | Analytics and coaching |
| Security & Compliance | Yes | Yes | Yes |
| Implementation Speed | Fast onboarding | Enterprise implementation | Fast deployment |
Related Articles (5)
A concise look at YouTube’s operations, new feature tests, and live sports expansion with NFL Sunday Ticket.
SeedAI's Utah workshop champions pro-human, responsible AI adoption for local businesses ahead of the 2025 Utah AI Summit.
A concise overview of how YouTube operates, its feature-testing culture, and NFL Sunday Ticket.
A practical podcast hub exploring real-world AI adoption and enterprise value.
Examines why age ratings matter and the risks kids face using Amazon Shopping, despite claims from Apple and Google.
