Overview
OpenCall AI provides 24/7 AI voice agents and messaging automation focused on healthcare (notably dental) and sales workflows. The platform handles inbound calls and texts, books appointments directly into practice management systems, verifies insurance, runs follow-ups and reminders, updates EHR/PMS records, and supports outbound campaigns and custom AI workflows for multi-location deployments. It emphasizes human+AI escalation, HIPAA compliance, rapid deployment, and integrations (Google Calendar/Sheets, Zendesk, common PM/EHRs). Deployments are priced per-location with volume discounts and enterprise options.
Key Features
AI Voice Agents
Automates inbound voice calls with natural-language handling, smart call routing, call recordings, and transcripts.
2-way SMS & Messaging Automation
Supports two-way SMS, appointment reminders, text-to-schedule, automated follow-ups, and broadcast messaging.
Appointment Scheduling & EHR/PMS Integration
Direct booking into practice management systems, multi-clinician scheduling, and synchronization with calendars.
Insurance Verification & Intake Capture
Real-time insurance verification, benefits checks, and pre-loading of intake forms to pre-qualify patients.
Outbound Campaigns & Custom AI Workflows
Outbound calling campaigns, custom workflows (triage, billing, recalls), multi-location orchestration, and white-label options.
Analytics & Reporting
Dashboards showing handle time, call volume, revenue impact, deflection rates, and ROI estimates.
Who Can Use This Tool?
- Dental Practices:Automate scheduling, insurance checks, and recalls to increase bookings and reduce administrative load.
- Healthcare Clinics:Provide 24/7 patient communications, intake capture, and EHR updates across multiple clinicians and locations.
- Multi-location Businesses:Orchestrate multi-location call handling and centralized campaign management with volume discounts and enterprise support.
- Sales Teams:Scale outbound phone outreach and accelerate pipelines using AI-driven calling and CRM integrations.
Pricing Plans
Standard per-location monthly price for organizations with 1–10 locations.
- ✓Per-location monthly pricing
- ✓Standard per-location pricing tier for small multi-location customers
- ✓Price shown is per location per month
Volume-discounted per-location pricing for 11–50 locations (~15% discount).
- ✓Per-location monthly pricing
- ✓Approx. 15% volume discount versus 1–10 tier
- ✓Price shown is per location per month
Custom enterprise per-location pricing for 50+ locations (contact sales).
- ✓Custom enterprise pricing per location
- ✓Enterprise discounts and custom terms
- ✓Final pricing depends on locations and integration complexity
24/7 AI voice agents handling inbound calls with CRM integration and analytics.
- ✓Unlimited inbound calls
- ✓Smart call routing
- ✓Appointment scheduling
- ✓CRM/EMR integration
- ✓Call recordings & transcripts
- ✓Real-time analytics
Voice AI plus 2-way SMS, appointment reminders, text-to-schedule and messaging automation.
- ✓Everything in Voice AI
- ✓2-way SMS conversations
- ✓Appointment reminders
- ✓Text-to-schedule
- ✓Automated follow-ups
- ✓Broadcast messaging
- ✓Multi-channel analytics
Complete patient engagement suite with outbound campaigns, custom workflows, and dedicated support.
- ✓Everything in Voice + SMS
- ✓Outbound calling campaigns
- ✓Custom AI workflows
- ✓Advanced routing rules
- ✓Multi-location orchestration
- ✓White-label options
- ✓Dedicated success team
Pros & Cons
✓ Pros
- ✓24/7 automated phone and SMS handling increases booking capture and reduces missed opportunities.
- ✓Native EHR/PMS integrations called out (Dentrix, Athena, Eaglesoft, eClinicalWorks), plus Google Calendar/Sheets and Zendesk.
- ✓HIPAA-compliant claims and privacy policy with CCPA notice and contact points.
- ✓High automated handle rates (site claims 70%+ automated handling) and ROI-oriented messaging for healthcare practices.
- ✓Custom enterprise options, multi-location volume discounts, and a dedicated success team for larger deployments.
✗ Cons
- ✗Several site pages (features, integrations at times) returned 404 or limited content during scraping; public documentation is limited.
- ✗Full Platform and large-enterprise pricing are custom (no fixed public price), requiring sales contact.
- ✗Some advanced features (outbound campaigns, full SMS capabilities) are only in higher tiers.
- ✗Launch year and some company metadata not publicly stated on the site.
Compare with Alternatives
| Feature | OpenCall AI | Clarion AI | Infinitus Systems |
|---|---|---|---|
| Pricing | $380/month | N/A | N/A |
| Rating | 8.2/10 | 8.2/10 | 8.4/10 |
| Voice & Messaging | Yes | Yes | Partial |
| EHR Integration Depth | EHR/PMS scheduling integration | HL7/FHIR EHR connectivity | EHR integration available |
| HIPAA & Compliance | Yes | Partial | Yes |
| Scheduling & Intake | Yes | Partial | Partial |
| Outbound Campaigns | Yes | Yes | No |
| Agent Handoffs | Partial | Partial | Partial |
| Analytics & Reporting | Yes | Yes | Yes |
| Deployment & Onboarding | Partial | Yes | Partial |
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