Overview
Infinitus Systems provides a safety-first, enterprise-grade voice AI platform that automates clinical and administrative healthcare calls. The platform uses multi-model AI agents and copilots (FastTrack) with a coordination/guardrail layer, dynamic knowledge graphs, and direct integrations to payors, EHRs, and CRMs to complete tasks like benefit verification, prior authorization follow-ups, prescription follow-ups, patient outreach, and provider directory confirmations. Infinitus emphasizes compliance (HIPAA, SOC 2 Type II, hosted on HITRUST-certified cloud infrastructure), low-latency conversational performance, and measurable ROI at scale. Deployments are marketed as enterprise-focused, with integration timelines quoted in weeks and flexible pricing for usage and subscription models. (Source: homepage, product, why-infinitus, FastTrack pages)
Key Features
Enterprise Voice AI Agents
Natural, low-latency voice agents that perform end-to-end phone calls (payors, providers, patients) to complete administrative and clinical tasks.
FastTrack AI Copilot
An AI copilot that helps employees bypass IVR menus and reduce hold times, improving productivity and enabling staff to focus on complex cases.
Multi-model + Guardrail Architecture
Patented coordination layer that assigns the best model per task, enforces SOPs, and constrains agent behavior to prevent hallucinations.
IVR Navigation and Payor Support
Robust IVR navigation that handles >1,000 payor IVRs, distinguishes hold music/ads/agents, and supports direct payor API integrations.
Integrations & Embedding
Prebuilt integrations with EHRs and CRMs (EPIC, Cerner, Athena, Salesforce, SMART on FHIR) plus APIs for embedding into workflows.
Analytics & Coaching
Call analytics to measure completions, ramp performance, and areas for human coaching and operational optimization.
Who Can Use This Tool?
- Payors:Automate IVR and payor calls for benefit verification and prior authorization follow-ups.
- Providers:Automate provider outreach, directory confirmation, and documentation follow-ups to improve access.
- Pharma Manufacturers:Scale patient support programs and automate medication adherence and patient outreach.
- PBMs and Pharmacies:Automate benefits verification and prescription-related follow-ups for specialty medications.
- Enterprise Healthcare Ops:Reduce operating costs and scale routine outreach with enterprise-grade AI agents and analytics.
Pricing Plans
Pricing information is not available yet.
Pros & Cons
✓ Pros
- ✓Safety-first architecture and explicit guardrails to enforce SOP adherence and reduce hallucinations.
- ✓Enterprise-grade integrations with EHRs/CRMs (EPIC, Cerner, Athena, Salesforce, SMART on FHIR) and payor APIs.
- ✓Proven scale and social proof: site cites >100M minutes of conversations, millions of calls, and adoption across 44% of Fortune 50 companies.
- ✓Healthcare-specific features (IVR navigation, payor APIs, knowledge graph) that increase call completions and reduce hold times.
- ✓Compliance posture: HIPAA, SOC 2 Type II; hosted on HITRUST-certified cloud infrastructure (as stated).
✗ Cons
- ✗No public, itemized pricing tiers — pricing is enterprise/quote-based which complicates self-serve evaluation.
- ✗API/documentation page returns a 404, indicating documentation may be gated behind customer portals or moved.
- ✗Narrow vertical focus (healthcare) — excellent for healthcare but not a general-purpose voice-AI platform for other industries.
Compare with Alternatives
| Feature | Infinitus Systems | OpenCall AI | Clarion AI |
|---|---|---|---|
| Pricing | N/A | $380/month | N/A |
| Rating | 8.4/10 | 8.2/10 | 8.2/10 |
| Voice Agent Depth | Yes | Yes | Yes |
| IVR Handling | Yes | Yes | Yes |
| Payor Support | Yes | Yes | No |
| EHR Integration Depth | Partial | Yes | Yes |
| Clinical Validation | No | No | No |
| Multichannel Reach | Partial | Yes | Yes |
| Analytics & Coaching | Yes | Partial | Partial |
| Compliance & Security | Yes | Yes | Yes |
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