Overview
Dropchat is a no-code SaaS platform that enables organizations to build, train, and deploy AI chatbots from their own content (PDFs, websites, text files, and other documents). It uses Retrieval-Augmented Generation (RAG) with embedding models, a vector database, and GPT-family models to produce contextually accurate answers grounded in user-provided sources. Bots can be embedded on websites (bubble/embed/iframe), shared via URL, mix multiple data sources, capture leads, and escalate conversations to email or live agents. The platform emphasizes ease-of-use, scalable data quotas, customization (themes, prompts, fallback text), analytics, and tiered support options. (Source: dropchat.co pages: home, pricing, help center, about us)
Key Features
No-code Bot Builder
Build and deploy contextual chatbots without programming using a visual interface and step-by-step flow.
Multi-format Data Ingestion
Train bots on PDFs, website content, text files (and other supported sources) for accurate, source-backed answers.
Retrieval-Augmented Generation (RAG) & Embeddings
Integrates embedding models and vector DB to fetch relevant context for LLM responses.
Embeddable Chat Widgets
Deploy chat as bubble, inline embed, or iframe; also share chatbots via direct URL.
Unlimited Bots & Chats
All plans advertise unlimited chatbot count and unlimited chat messages per month.
Customization & Fallbacks
Custom themes, prompts, show source results, and custom fallback messages when the bot can’t answer.
Who Can Use This Tool?
- Businesses:Automate customer support and scale responses using content-trained chatbots across websites and docs.
- Support Teams:Provide instant, source-backed answers and escalate complex queries to humans or email.
- Small & Medium Teams:Quickly publish chatbots for product docs, onboarding, and marketing lead capture without coding.
Pricing Plans
Entry-level plan to experiment with core chatbot features and small data quotas.
- ✓Use your own OpenAI API key (required)
- ✓Unlimited chatbots
- ✓Unlimited chat messages per month
- ✓PDF pages quota: 1,000 pages
- ✓Web pages quota: 1,000 pages
- ✓Basic customization (sample questions, basic prompts)
- ✓Share/embed chatbots (bubble/embed)
Mid-tier plan with larger data quotas and enhanced features for growing teams.
- ✓Use your own OpenAI API key (required)
- ✓Unlimited chatbots and chats
- ✓PDF pages quota: 4,000 pages
- ✓Web pages quota: 4,000 pages
- ✓Shopify product imports: up to 250
- ✓Embed/share chatbots, show source results, custom fallback responses
- ✓Email and priority support / onboarding options
Enterprise-grade plan with highest data quotas, dedicated support, and priority access.
- ✓Use your own OpenAI API key (required)
- ✓Unlimited chatbots and chats
- ✓PDF pages quota: 12,000 pages
- ✓Web pages quota: 12,000 pages
- ✓Shopify product imports: up to 1,000
- ✓Dedicated account manager, phone/concierge support, priority access to new features
- ✓Onboarding/training, analytics, transcripts, email escalation
Pros & Cons
✓ Pros
- ✓True no-code chatbot builder for content-driven bots (PDFs, websites, text files)
- ✓Unlimited chatbots & messages across all plans
- ✓Multiple embedding options (inline bubble, embed, iframe) and shareable URL
- ✓Strong customization: prompts, themes, show sources, custom fallback responses
- ✓Tiered support including dedicated manager and concierge for enterprise customers
- ✓Member of NVIDIA Inception Program (credibility / access to AI ecosystem)
✗ Cons
- ✗Requires customers to supply their own OpenAI API key (additional costs)
- ✗Professional and Business plans are relatively expensive (annual pricing listed)
- ✗Some integrations (Shopify import) and higher data quotas are behind paid tiers
- ✗Launch year and some product/API details not explicitly documented on site
Compare with Alternatives
| Feature | Dropchat | Chatterdocs | Chatling |
|---|---|---|---|
| Pricing | N/A | N/A | $29/month |
| Rating | 8.1/10 | 8.1/10 | 8.1/10 |
| Multi-format Ingestion | Yes | Yes | Partial |
| No-code Builder Depth | No-code bot builder | No-code builder with prompt customization | Visual drag-and-drop builder |
| Human Escalation | Yes | Yes | No |
| Channels & Integrations | Embeddable widgets, web-only | Embeddable widgets, Slack and API integrations | WhatsApp and web channels, broad integrations |
| RAG & Memory | Yes | Partial | Partial |
| Customization & Branding | Yes | Yes | Partial |
| Analytics & Insights | Yes} | Yes | Yes |
