Overview
Fireflies is an AI meeting assistant that joins meetings (Zoom, Google Meet, Microsoft Teams, etc.), transcribes audio in real time, produces AI-generated summaries, labels speakers, extracts keywords, next steps/deadlines and action items, and stores searchable meeting archives. It offers collaboration features (shareable audio snippets, task manager, exportable transcripts/recordings), conversation intelligence (talk-time analytics, participant engagement metrics), and an ecosystem of AI Apps (200+ referenced) for automated follow-ups, draft generation, candidate scoring, and other workflows. Fireflies provides developer resources including a GraphQL-based API for audio upload and transcript retrieval and supports team/user management and batch retrieval. Security and privacy features include SOC 2 Type II, GDPR support, HIPAA compliance with BAA available for enterprise/healthcare use, private storage options, custom data retention, SSO/SCIM, encryption in transit (TLS/SSL) and at rest (AES referenced), and governance controls such as a rules engine. The company lists leadership (Krish Ramineni, Co-founder & CEO; Sam Udotong, Co-founder & CTO), a distributed global team, and stated usage across 500k+ companies. Contact and support channels (including [email protected]) and pages for pricing, docs, integrations, security, and privacy are publicly available.
Key Features
Real-time transcription
Live transcription and instant notes inside meetings (Zoom, Google Meet, Microsoft Teams, etc.).
AI-generated summaries & extraction
Automatic meeting summaries, extractable keywords, next steps/dates/deadlines, and action items.
Search and AI assistant
Meeting Search and AskFred in-product assistant to query meeting content.
AI Apps ecosystem
Hundreds of small AI Apps/workflows (200+ referenced) to automate follow-ups, draft emails, candidate scoring, and more.
Conversation intelligence
Talk-time analytics and participant engagement metrics for meetings.
Collaboration and exports
Create/share audio snippets, manage tasks/action items, and export transcripts/recordings.
Who Can Use This Tool?
- Teams:Cross-functional teams needing meeting capture, summaries, searchable archives and action-item tracking.
- Sales & Customer Success:Capture calls and meetings for follow-ups, CRM automation, and conversation analytics.
- Developers & Integrators:Embed transcription, build search/analytics, and automate workflows using the GraphQL API and developer docs.
Pricing Plans
Free forever; unlimited transcription with limits on AI summaries and storage; basic integrations and mobile app access.
- ✓Unlimited transcription* (subject to listed limits)
- ✓Access to live transcripts
- ✓AskFred (in-product assistant)
- ✓Audio uploads
- ✓Mobile apps
- ✓Basic integrations
- ✓Limited AI summaries/storage (800 minutes/seat storage referenced)
Removes many free limits; increased storage and access to downloadable transcripts, summaries and recordings.
- ✓8,000 minutes storage/seat
- ✓Downloadable transcripts, summaries, and recordings
- ✓Talk-time analytics
- ✓Access to AI Apps
- ✓Action items / task manager
- ✓Unlimited integrations
Team plan positioned as popular; adds unlimited storage, video recording, conversation intelligence and admin analytics.
- ✓Unlimited storage
- ✓Video recording
- ✓Conversation intelligence
- ✓Admin and team analytics
- ✓User groups
Enterprise features and controls, with additional security, governance and dedicated support; custom arrangements available.
- ✓All Business features
- ✓Rules engine and advanced admin controls
- ✓SSO & SCIM
- ✓HIPAA/BAA and private storage options
- ✓Custom data retention and super-admin
- ✓Dedicated account manager
- ✓Enterprise-specific terms and custom agreements
Pros & Cons
✓ Pros
- ✓Real-time transcription and AI-generated summaries
- ✓Robust integrations across conferencing, CRM, storage and PM tools
- ✓Developer-friendly GraphQL API for uploads and transcript retrieval
- ✓Conversation intelligence and collaboration features
- ✓Free plan available for end-to-end testing
- ✓Enterprise-grade controls and compliance options (SOC 2 Type II, GDPR support, HIPAA/BAA available)
✗ Cons
- ✗Free plan has limits on AI summaries and storage (800 minutes/seat storage referenced)
- ✗HIPAA/BAA, private storage and advanced controls require enterprise engagement and custom terms
- ✗Enterprise deployments may require negotiation for custom billing/arrangements
Compare with Alternatives
| Feature | Fireflies | Circleback.ai | Recall.ai |
|---|---|---|---|
| Pricing | $18/month | $20.83/month | N/A |
| Rating | 8.7/10 | 8.2/10 | 8.2/10 |
| Real-time Capture | Yes | Partial | Yes |
| Summary Depth | Detailed summaries | Concise summaries | Transcript-first limited summaries |
| Action-item Accuracy | Reliable action-item extraction | Basic action-item extraction | No action-item extraction |
| Cross-meeting Search | Yes | Yes | No |
| Integrations Breadth | Wide integrations | Moderate integrations | Extensive integrations |
| Developer & SDK | Yes | No | Yes |
| Compliance & Security | Yes | Yes | Yes |
| Collaboration Tools | Yes | Yes | Partial |
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