Tymely is presented as an AI customer-support agent that uses a tribal-knowledge mapping approach to capture undocumented agent workflows and simulate human-like reasoning to resolve complex, multi-step tickets end-to-end. The site positions Tymely as a full-service vendor that builds, maintains and tests AI workflows for customers, offering vendor-managed onboarding, integrations, ongoing testing, and expert verification (hybrid human/AI verification). Marketing claims include broad automation (commonly cited 60–80% ticket coverage and a homepage headline of “80%+ end-to-end automation”), 99.5% accuracy (claimed in a short demo video), and up to ~70% cost reduction in some case-study examples. Key public pages and findings (based on crawling of public site): - Homepage (https://www.tymely.ai/): Describes tribal-knowledge mapping, human-like reasoning, fast deployment (go live in days, ramp to ~50% automation in ~10 weeks), enterprise-grade security emphasis, and vendor-managed onboarding and ongoing testing. Multiple customer testimonials and social proof sections appear. - Pricing (https://www.tymely.ai/pricing): Pricing model described as pay-per-ticket (“pay only for the tickets we handle”). No public per-ticket rates, tiered plans, sample pricing figures, or free trial are shown on the page. - Features: The /features URL returned 404 in the crawl; no detailed feature page content was available at that URL. - Case studies: Example Gigantic case study (https://www.tymely.ai/case-studies/gigantic-case-study) claims 40× faster resolution time, 70% reduction in cost per ticket, 24/7 availability, and required half the previous staff. Other case study snippets and testimonials appear across the site. - Calculators (https://www.tymely.ai/calculators): Two free calculators (Cost per Ticket and Overall CS Capacity) with interactive inputs and example outputs; CTAs to book a demo. - Videos (https://www.tymely.ai/video): Short demo content (~3-minute overview) claiming 99.5% accuracy and ~80% ticket coverage; used as marketing/demo asset. - Blog & News: Blog posts on CSAT, cost-per-ticket, and ROI topics; a news page highlighting awards, press, and CEO commentary. - Contact / Demo (https://www.tymely.ai/contact): “Book a demo” landing page with email contact and repeated testimonials. - Privacy & Terms: Privacy policy (detailed, with GDPR-related bases described) and Terms of Use present. Terms specify governing law: State of Israel (Tel Aviv courts). A privacy contact email is listed ([email protected]). Company & funding: Founders listed as Ohad Rozen (CEO) and Roy Penn (CTO) (founder bios referenced via press/LinkedIn). Reported funding: $7M round announced in 2022 (led by Hetz Ventures with participation from DESCOvery / D. E. Shaw’s venture studio). Headquarters / governing law: Israel (terms cite Israeli law). Claims, capabilities & operational model (marketing statements): Tribal knowledge mapping to capture unwritten workflows; handling many Tier-1 and multi-step tickets (examples cited include order edits, coupons, address changes, returns/exchanges); hybrid model with real-time expert verification and vendor-managed human/AI center to maintain accuracy and guardrails; white-glove onboarding with Tymely building and maintaining workflows for customers. What’s missing / uncertain (public site crawl results): No concrete public per-ticket pricing or sample pricing tiers (site states “pay only for the tickets we handle” but shows no rates). No free trial is advertised. No publicly available detailed feature spec or technical documentation (the /features page returned 404). No explicit published performance benchmarks under controlled conditions beyond marketing claims and case studies. Exact scope/list of supported integrations, APIs/connectors, security certifications (SOC2/ISO), or SLAs are not visible on public pages crawled. Contact details and public links found: contact/demo page (https://www.tymely.ai/contact), calculators (https://www.tymely.ai/calculators), pricing overview (https://www.tymely.ai/pricing), case study example (https://www.tymely.ai/case-studies/gigantic-case-study), videos (https://www.tymely.ai/video), privacy/terms (https://www.tymely.ai/privacy, https://www.tymely.ai/terms). Emails visible on site: [email protected], [email protected], [email protected]. Recommended next steps (if proceeding): Book a demo (site emphasizes demos and many details are likely shared during sales). Ask for sample per-ticket pricing or pricing sheet and typical contract terms; integration list and API/connector documentation; security and compliance documentation (SOC2/ISO, DPA, breach procedures); live/reference customers and anonymized performance metrics (before/after cost-per-ticket, CSAT changes); and a trial or pilot scope (paid or limited pilot if no free trial). Use the calculators to prepare data points to speed pricing and ROI modeling in the demo.