Overview
Webbotify is an AI-driven customer support automation platform that trains chatbots on site content and knowledge bases to handle common inquiries, capture leads, and escalate conversations to human agents while preserving context. The site emphasizes faster responses, reduced support costs (claims up to 80% reduction in support load), multichannel support (website chat, social messages, email), analytics and reporting (response time, deflection rate, bot accuracy), no-code bot building with templates, file-upload training, and integrations (example called out: Shopify). The site provides multiple pricing tiers; the reviewer captured details for a Basic plan (listed at $19/month with 2 chatbots, 2k messages/month, 50 web pages, 5 file uploads, 2 team members and a 7-day free trial). Privacy policy is available (dated 2023-06-06) and the refund policy indicates limited or no refunds due to product nature; exact terms should be verified before purchase. The reviewer recommends verifying full pricing tier details on the live pricing page, using the 7-day free trial to test message and file-upload limits against expected traffic, and contacting sales for enterprise or custom integrations.
Key Features
AI chatbot trained on site content
Chatbots are trained on a site's content and knowledge base to answer common inquiries and capture leads.
No-code bot building
No-code conversation templates and builder for creating and customizing bot behaviors without programming.
Multichannel support
Support across website chat, social messages, and email channels as advertised.
Intelligent escalation
Escalation to human agents while preserving conversation context and history.
Analytics and reporting
Metrics such as response time, deflection rate, and bot accuracy are presented for monitoring performance.
Capture leads and chat history
Lead capture and chat history storage are included as core features.
Who Can Use This Tool?
- Support teams:Automate responses, deflect common tickets, and escalate complex issues to agents.
- Small businesses:Provide 24/7 customer support and capture leads without large support hires.
- Enterprises:Evaluate for higher-volume needs and request custom integrations or enterprise plans.
Pricing Plans
Starter tier with limited chatbots, messages, pages, file uploads, and team members; includes 7-day free trial.
- ✓2 chatbots
- ✓2,000 messages per month
- ✓50 web pages
- ✓5 file uploads
- ✓2 team members
- ✓7-day free trial
Pros & Cons
✓ Pros
- ✓AI-driven chatbot trained on site content and knowledge base
- ✓No-code bot building and conversation templates
- ✓Multichannel support (web, social, email)
- ✓Intelligent escalation that preserves context
- ✓Analytics and reporting for monitoring bot performance
- ✓Offers a 7-day free trial for the Basic tier
✗ Cons
- ✗Claim of "reduce 80%" support load should be verified in your environment
- ✗Full pricing tier details and annual discounts not extracted; verify exact limits and pricing on the pricing page
- ✗Refund policy indicates limited or no refunds — confirm terms before purchase
Compare with Alternatives
| Feature | Webbotify | SiteSpeakAI | Chatbase |
|---|---|---|---|
| Pricing | $19/month | N/A | $40/month |
| Rating | 8.0/10 | 8.0/10 | 8.3/10 |
| Content Training | Yes | Yes | Yes |
| Model Flexibility | Limited model choice | Multi-LLM support | Model comparison support |
| No-code Builder | Yes | Partial | Yes |
| Multichannel Reach | Yes | Partial | Yes |
| Escalation Handoff | Yes | Yes | Yes |
| Integration Depth | Yes | Yes | Yes |
| Analytics Depth | Yes'} | Yes},{ | Yes}]}ERROR_JSON_INVALID_REALIZATION_INVALID_SIGNATURE_INVALID_TRANCATED_CONTENT Truncated or malformed output. Please regenerate.} |
Related Articles (2)
AI-powered customer support automation that cuts workload by up to 80% with 24/7 chatbots and smart escalation.
Combine AI chatbots with automation to speed responses and standardize customer support.
