Topics/AI platforms for fan engagement and accessibility at live events (Infosys Topaz Fabric and competitors)

AI platforms for fan engagement and accessibility at live events (Infosys Topaz Fabric and competitors)

AI platforms that power real‑time fan engagement, multilingual accessibility and automated CX at live events — comparing Infosys Topaz Fabric with Kore.ai, Unbabel, ViiTor AI and peers

AI platforms for fan engagement and accessibility at live events (Infosys Topaz Fabric and competitors)
Tools
8
Articles
91
Updated
6d ago

Overview

This topic covers AI platforms and toolchains used to deliver real‑time fan engagement and accessibility at live events, from onsite voice/chat assistants and automated translation to synchronized captions, dubbing and post‑event localization. Demand for low‑latency, multimodal experiences and stronger accessibility compliance (live captions, translated audio, conversational kiosks) has accelerated adoption of integrated AI stacks that combine CX automation, localization pipelines, and agent orchestration. Key categories include CX automation and AI automation platforms (for chat/voice assistants and multi‑agent workflows), localization and translation tools (real‑time MT + human‑in‑loop LangOps), and AI marketplaces for model & component orchestration. Representative tools: Kore.ai and Relevance AI for building and orchestrating multi‑agent workflows and conversational automation with governance and observability; IBM watsonx Assistant for enterprise virtual agents and no‑code/developer assistant flows; Observe.AI for voice agents, real‑time agent assist and QA in contact‑centric scenarios; Unbabel and Lilt for scalable translation/localization combining MT, AI quality estimation and human review; ViiTor AI for multilingual video translation, voice cloning and automated dubbing; and Google Gemini as a provider of multimodal generative models and developer APIs that power synthesis and real‑time understanding. Practical deployments blend these capabilities: low‑latency speech recognition and dubbing for live broadcasts, real‑time captions and translations for in‑venue screens, agent orchestration for ticketing and accessibility requests, and LangOps pipelines for post‑event content. Evaluations should weigh latency, quality estimation, human‑in‑the‑loop workflows, governance/observability, and integration across event infrastructure and streaming platforms.

Top Rankings6 Tools

#1
Kore.ai

Kore.ai

8.5Free/Custom

Enterprise AI agent platform for building, deploying and orchestrating multi-agent workflows with governance, observabil

AI agent platformRAGmemory management
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#2
Unbabel

Unbabel

8.0Free/Custom

AI-Driven Language Ops platform combining MT + human post-editing, AI Quality Estimation, customizable workflows, and CX

LangOpsmachine translationquality estimation
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#3
Lilt

Lilt

9.0Free/Custom

Enterprise-focused AI-first translation and localization platform combining contextual AI models with human review.

translationlocalizationAI-translation
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#4
Observe.AI

Observe.AI

8.5Free/Custom

Enterprise conversation-intelligence and GenAI platform for contact centers: voice agents, real-time assist, auto QA, &洞

conversation intelligencecontact center AIVoiceAI
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#5
IBM watsonx Assistant

IBM watsonx Assistant

8.5Free/Custom

Enterprise virtual agents and AI assistants built with watsonx LLMs for no-code and developer-driven automation.

virtual assistantchatbotenterprise
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#6
ViiTor AI

ViiTor AI

8.8$10/mo

Multilingual video translation&voice cloning&dubbing with AI

aivideo-translationvoice-cloning
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