Overview
ZenCall.ai provides AI-powered phone agents designed to answer, route and manage calls in real time using speech-to-text, large language models, and text-to-speech. Primary goals are to prevent missed calls, capture caller information, schedule meetings, perform warm transfers to humans when necessary, and integrate with CRMs and calendars. The homepage and documentation were the primary sources of product details; several site pages (contact, features, pricing) returned 404s during the check, so some homepage-derived pricing details may be incomplete. Core capabilities described include real-time natural conversations, transcription and email/in-app call summaries, contact personalization (custom intro/prompts and recognition of known callers), call routing and warm transfers, SMS/URL/text link delivery, silence-detection to end calls, live call view and supervision tools, bulk import of contacts (VCF/CSV guidance), telephony (forward existing numbers or acquire new local numbers with instant activation in US/Canada and up to 48 hours for other countries), multilingual support (plan-based language counts), and integrations via API and Zapier for CRMs and calendars. Onboarding options include self-serve docs and a done-for-you setup option via email. Documentation includes guides for building agents, personalization, bulk import, Zapier calendar flows, prompt best practices, and connecting the ZenCall API. Privacy and legal materials reviewed: Privacy Policy (noted update Nov 14, 2024) describes collected data (account info, audio/transcripts, logs, cookies), potential use of audio/transcripts to improve models with an opt-out for manual review, US-based service with cross-border transfers to the US, and commercially reasonable security measures. Terms (noted update May 25, 2025) describe auto-renewing subscriptions, possible pricing changes with notice, broad license/usage rights for service operation and usage-data analysis, and arbitration under French law with a class-action waiver. Contact for privacy/sales noted as [email protected].
Key Features
Real-time conversational call handling
AI agents handle calls in real time using NLP/LLM for natural conversations, routing, and decision-making.
Transcription and call summaries
Automatic transcription with email and in-app summaries and recordings available after calls.
Contact personalization
Add contact fields and custom intro/prompts; agent recognizes known callers and uses personalized greetings/prompts.
Call routing and warm transfers
Route calls and perform warm transfers to human agents with live supervision and control tools.
SMS and link delivery
Send links or information via SMS/text keyword and provide URL/text link delivery during workflows.
Silence detection
Automatic silence-detection to end calls when appropriate.
Who Can Use This Tool?
- Small businesses:Handle inbound calls, capture leads, schedule meetings, and avoid missed calls without hiring extra staff.
- Sales and support teams:Automate call routing, warm transfers, CRM task creation, and calendar scheduling via API/Zapier integrations.
- Enterprise/IT teams:Integrate telephony into existing workflows, negotiate custom minutes/support, and manage data-processing requirements.
Pricing Plans
30 minutes/month, 1 AI phone number, ~10 languages; homepage lists $0.09/min (per homepage summary).
- ✓30 minutes/month included
- ✓1 AI phone number
- ✓~10 languages
- ✓Live call view and notifications
- ✓Warm transfers and SMS
- ✓Email summaries and recordings
- ✓Silence-detection to end calls
- ✓Cancel anytime
100 minutes/month, 2 AI numbers, ~20 languages (pricing per minute or monthly price not listed on homepage summary).
- ✓100 minutes/month included
- ✓2 AI phone numbers
- ✓~20 languages
- ✓Live call view and notifications
- ✓Warm transfers and SMS
- ✓Email summaries and recordings
230 minutes/month, 3 AI numbers, ~30 languages (homepage lists minutes and language counts but not a monthly price).
- ✓230 minutes/month included
- ✓3 AI phone numbers
- ✓~30 languages
- ✓Live call view and notifications
- ✓Warm transfers and SMS
- ✓Email summaries and recordings
- ✓Priority handling (implied by tier)
Customizable enterprise plan with additional minutes, dedicated support, priority handling, and negotiated terms.
- ✓Custom minutes and AI phone numbers
- ✓Dedicated/priority support
- ✓Custom integrations and onboarding
- ✓Negotiated billing and SLA options
Pros & Cons
✓ Pros
- ✓Real-time AI call handling with transcription and summaries
- ✓Contact personalization and warm transfers to humans
- ✓Integrations via API and Zapier for CRM/calendar automation
- ✓7-day free trial with no card required up front (homepage)
- ✓Docs with practical guides and example Zap flows
✗ Cons
- ✗Several site pages (contact, features, pricing) returned 404s during the check; homepage-derived pricing details may be incomplete
- ✗Pricing details (monthly prices) were not fully listed on the homepage summary — per-minute and included minutes were provided but exact plan pricing needs verification
- ✗Privacy policy allows audio/transcripts to be used to improve models unless users opt out of manual review
- ✗Terms include arbitration under French law with a class-action waiver — may be a legal/contractual consideration
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