SMB Conversational AI & Business Assistants covers the growing set of conversational, voice and meeting assistant tools built to meet small‑ and medium‑business needs: affordable deployment, tight integrations, privacy controls and simple automation. As vendors (including Claude‑branded offerings aimed at smaller organizations and collaborations between financial services and model providers) signal product strategies for SMBs, buyers are balancing omnichannel customer service, staff-augmenting personal assistants and light-weight meeting AI. Key tool categories include enterprise agent platforms (Kore.ai’s multi‑agent, governance‑focused orchestration), accessible live chat and chatbot services (Olark’s WCAG‑aware, multi‑channel chat with SMS and API hooks), workflow automation (n8n’s hybrid, self‑hosted flows with AI nodes), and vertical or voice-first assistants (Voice AI’s MAIA for scheduling and customer engagement; Hona’s legal‑market client receptionist). Specialist integrations and productivity hubs — Notion for knowledge, Asana for work orchestration, Patra for Slack‑centric Jira workflows — show how assistants plug into existing stacks. Xilos and similar agentic infrastructures emphasize observability and control for multi‑service agent activity. For SMBs, the most useful patterns are low‑lift integrations (plug‑and‑play chat and voice), hybrid deployment options for data control, and automation nodes that tie conversational agents to ticketing, calendars and payments. The landscape favors vendors that combine accessibility, governance and easy integration rather than one‑size‑fits‑all models. Evaluations should focus on interoperability, privacy and support for common SMB workflows (customer support, scheduling, billing and meeting summarization).